Hart Lounge Reviews Summary

Food Quality

Pros:

• "Amazing desserts, and food."
• "Drinks and food was great too, I got the Moroccan wings which were lush."
• "The food & service was great while dining in."
• "The mixed grill tasted really good, but towards the end became dry and a bit stiff."
• "Must try cheesy chips 🍟 my absolute favourite !!! Nutella nutty crepe is yumm ! Also all there crepes and waffles are freshly made."
• "Really great choices on the menu and extremely tasty dishes, better than most of the West End restaurants."
• "The food also tasted great."

Cons:

• "Lamb and chicken was very dry and no seasoning."
• "Had chicken which was tough and dry as a pair of socks in a tumble dryer."
• "The rice was so dry and tasteless and the veg OMG that was the icing on the cake for me it was like Iceland frozen veg!!"
• "First of all the food was not edible at all."
• "Food tasted like Iceland frozen food."
• "The meat was still pink and uncooked, we had to use the torch on our phone to see what we were eating because it's so dark in there."
• "The steak sold is very fatty and when asked for very well done it was still a bit rare in the middle and chewy."

Service

Pros:

• "Maria served me and she was a delight. So attentive, funny and beautiful."
• "Monique has been the best customer service experience I had."
• "Ben always looks after me whenever I’m there and Tanya is also great - super friendly, very attentive and most importantly, always smiling."
• "The service was truly outstanding."
• "We had the best seats in the house and staff were very attentive."
• "Omar the manager came over 3 times to ask how everything was- great service."
• "Great service from the bar overall."

Cons:

• "We were left waiting on numerous occasions in the restaurant."
• "I’ve been trying to order a drink for 20 minutes and my waitress ignored me and started speaking to a bunch of guys."
• "Service wasn’t great though in both the restaurant or shisha lounge."
• "Our food came an hour later, and not even hot."
• "Shocking rude waitress & staff do not listen to your order and even attend to your table."
• "Service was ok at best (not worth the 12.5% service charge I'd say)."
• "The waiters were a bit slow and not paying attention to the tables as much as needed."

Atmosphere

Pros:

• "The atmosphere of the lounge was also very nice, especially during the Premier League match."
• "Live DJ playing the perfect playlist... the crowd are good looking and the bar staff truly are so talented the cocktails we ordered were on point every time!!!"
• "Overall the atmosphere is very warm and cosy."
• "The atmosphere was great, they had a DJ which brought the vibes and ambiance to the lounge."
• "Lovely looking venue, really atmospheric."
• "It is a very beautiful lounge, looks classy, up to par."
• "The music and atmosphere at The Hart Lounge were undeniably exceptional."

Cons:

• "The entire notion that you were willing to disbar customers who had already payed a deposit and reserved is sickening."
• "Awful, terrible food, terrible vibe."
• "This place looks nothing like the picture on socials it's so dark tables were wobbling and uneven unbelievable."
• "The manager is pulling out chairs with a bouncer besides him telling us to leave."
• "Its quite expensive.. so better standards are definitely expected…"
• "The restaurant did not even bother to reply or show any acknowledgement of my dissatisfaction."
• "We went for the Greek night and the only enjoyable part of our night was the dj and Greek dance performers, they brought such a great atmosphere, interacted with people and were very professional."