Aspire Lounge, Birmingham Airport Reviews Summary

Staff Service

Pros:

• "Easy checking by polite reception staff."
• "This Aspire lounge sets the example of how good should be served."
• "I must admit the other staff were pleasant."
• "The lounge staff were friendly and attentive, doing their best to keep up with the demands of the busy crowd."
• "Helpful staff, especially when some travellers were making excessive noise."
• "Staff were all amazing, professional and friendly! Nothing was too much trouble!"
• "Service was amazing, lovely smiles and couldn't do enough for you."
• "The bar area provided a range of alcoholic and non-alcoholic drinks, which was a welcome feature."

Cons:

• "Took a seat on a double sofa to find no electric points were working."
• "Out of nowhere a short angry man, apparently called Tim, stormed over to tell us we could not sit there."
• "'Tim's' attitude was absolutely disgusting. He slammed a reserved sign down 20 mins AFTER we’d sat down!"
• "He refused to give me his name and when I went to the desk to question his attitude he picked up the phone and said he was calling security to have me removed!!"
• "Rude staff, 2 curry dishes on offer that is all."
• "My partner asked a guy for bread as the basket was empty, he replied will be around 2-3 minutes, my partner approached him 17 minutes later to ask again and his response was 'we are very busy you need to have patience, we are all rushing about and understaffed. If you are not happy leave the lounge'."
• "Staff hanging about check in desk chatting."
• "I've heard mixed reviews about this place but wanted to come myself as seemed the quieter option at the time. I was at the desk and greeted by a very rude man."

Food and Beverage Quality

Pros:

• "The food seems to be made with good care and is very tasty, I really enjoyed eating here!"
• "Honestly was worried that it had gone downhill since covid with all the snotty reviews but I just think some people can't be pleased. Full cooked breakfast, every cereal with fruit, pastries etc. Juice, pancake maker, loads of different teas, professional coffee maker, every possible alcoholic drink. Everything was delicious."
• "The lounge did offer a decent selection of food and beverages."
• "First time here but will be back! Food and drinks selection were great - not sure what previous complaints were referring to as plenty of choice!"
• "Arrived at lounge 7th June 23 at 8.30am. Checked in and was given a table we wasn't happy with that table but we were allowed to move. My husband and I both had a full English wasn't as hot as I'd normally have it but it was nice and plenty of it, they also had pancakes, pastries, cereals & bread rolls. You helped yourself to coffee other drinks were served at the bar we had what we wanted."
• "A great lounge let down by its customer service. The airport lounge here in Birmingham Airport is actually a really great lounge in terms of its amazing foods, drinks on tap, runway views, air conditioning, comfy seating and more. When we visited they had some really tasty pasta dishes with garlic bread that was great for filling me up before my flight."
• "Food choice of 2 dishes, beef ragu pasta looked so dried up."
• "Arrived at the lounge for a quick breakfast before flight. Food is ok and did the job, it was a nice relaxed environment which was perfect way to prepare for our flight."

Cons:

• "Rude staff, 2 curry dishes on offer that is all (weren’t told this before hand and none of my family eat it) warm beer, broken drink dispensary with only Pepsi in a bottle (warm) as a substitute."
• "Terrible, WiFi wouldn't connect. Food choice of 2 dishes, beef ragu pasta looked so dried up."
• "The food I didn't really have it wasn't the best maybe that could be improved in the future?"
• "Awful lounge, flying business class. Directed into a seated area that's for business class passengers, no tables to eat food on and had to eat off my lap."
• "Dreadful dreadful dreadful. Booked this lounge for my family of 5. We got here at 8.30am and there was barely anything left to eat. No cutlery, hardly any soft drinks."
• "I plus 2 friends paid to go here on 19/6. Got here to be told there wasn't any hot meals! We looked at what was available and we didn't feel the small choice of food was acceptable for the charge."
• "Food is appalling, full English was disgusting, cheap and poor quality, no toast either."
• "Disgusted! I booked the lounge as a gift for 2 very good friends to get their holiday off to a good start after happily using the lounge myself earlier in the year. To my horror my friends arrive and are turned away from a prepaid booking for the lounge as it is at capacity!"