Halfords - Portsmouth Reviews Summary

Customer Service

Pros:

• "New stereo fitted by Nic this week, excellent job, Very reasonable price as well, nothing was too much trouble & my son is very happy with the end result, The whole process from start to finish was superb, well done Nic & the rest of the team, highly recommended."
• "Patient and knowledgeable staff (Nic) helped us choosing and fitting a child car seat into our car today."
• "A GREAT PLACE GREAT SERVICE STAFF VERY KNOWLEGABLE, GOT AWESOME SERVICE FROM KATE, GREAT, SMILEY HAPPY PERSONALITY."
• "A Top class service and customer care from the store manager Simon, He found a part for my Next base and at no cost as we have 9 cameras all purchased from Halfords."
• "Staff here were great, I really recommend this place if you need anything for your car."
• "I was met by Becky and AK. They were both friendly, knowledgeable and very professional."
• "Fantastic help and support from Luke in the electric scooter section at Burfields bridge branch."

Cons:

• "Seems to me that they placed the old inner tube back in the new tyre."
• "Upon collecting the bike a few days later the young lad who helped me was busy unfortunately so I was help by a young girl who wasn't very helpful."
• "They haven’t informed me even though they have received the product I ordered."
• "I think your staff need more training in dealing with the public and general manners."
• "The only downside being that it may have been cheaper elsewhere."
• "The worst customer service I’ve ever received from Rebecca who is meant to be the store manager!"
• "Becky at Ocean park she’s very rude and not helpful at all."

Product and Service Quality

Pros:

• "Car wasn’t starting, so managed to get to Halfords where they did a free load test and advised that I needed a new battery."
• "Nice prompt phone call telling me it was ready."
• "I recently broke my e-bike purchased from Halfords. I went to a local store who told me the bike was beyond repair and tried to up sell me. So I decided to go to Halfords having heard the bike was now junk, Halfords staff treated me really well, respectful and professionally. And most of all fixed my bike for a great price."
• "The repair was very reasonably priced and done well!"
• "They were good quality printed metallic plates."
• "The fitting was done by Matt who was extremely professional and highly experienced."
• "Absolutely brilliant service. Needed a new battery fitted on a Merc ML (which was under the front seat!!) and the young chap who fitted it was the most polite and patient professional."

Cons:

• "I'd say brilliant phone service, but seemingly I was string along and lied to."
• "I contacted Halfords several times who have not replied."
• "I bought a bike recently, namely a Carrera vengeance, and had spotted a number of faults with it."
• "Collection time given as 12:30 so had expected bike to be ready and waiting, not only was it not ready but couldn’t be found then had to wait 10 minutes for another one to have a safety check - this was a pre booked allocated time collection."
• "I ordered a UK stickered number plate for travel to Europe but the plates were delivered with GB stickers. Staff were unable to rectify this issue on their system."
• "Not only was the bike not ready at the appointed time for collection, the accessories even though I had been assured they would be fitted were not, the bike was not built safely and the failure to do this nearly led to a serious accident and injury."
• "When I received the box it looked like it had been opened, I asked if I could check inside and found that the power adapter was missing, the cable was loose and finger prints all over the screen so the item was either a return or an ex demonstration."

Store Experience

Pros:

• "Just needed a couple of things before taking Ferry out of Portsmouth. Got a lot of help from Tom, he’s cheerful, helpful and a nice lad - an asset to your organisation!"
• "Easy to find with a lot of available parking. Very clean and organised store with polite, friendly, knowledgeable and efficient staff."
• "2and visit the 2 chaps could not have been more helpful. Great service and advice."
• "Finally after weeks of checking Halford page 20 times a day they have the bike I want in stock."
• "The team are always amazing at this location, doesn't matter if i buy a light bulb or in this case just bought a new bike, the service is outstanding."
• "Great Friendly Staff. Excellent Choice of Products."
• "well laid out, clean store. Good variety of product. found exactly what i wanted at a good price. Staff were great and super friendly."