B&Q Glasshoughton Reviews Summary

Customer Service

Pros:

• "Staff are always friendly and helpful."
• "Want in to look at a shed for my Mum. Asked a question to Ann Marie in the garden section and she was excellent."
• "First off B&Q Castleford are ace all the staff I've spoke too are always helpful!"
• "A very helpful member of staff helped me to look and neither of us could find and handles."
• "Spoke to a helpful member of staff who located the item for us despite their computer system being down."
• "Biggest saviour of the day was the lady on the collection desk who fully understood what had happened. Her customer service was 5*."
• "The guy was more than helpful and gave very good advice."

Cons:

• "It's difficult to find a staff member to help. You usually have to hunt one down."
• "Customer service left a lot to be desired. Asked how to get something down from a high shelf, the store assistant replied 'I haven't got a clue'...really helpful."
• "No communication, had a delivery sent with most of the order missing, nobody called or informed me."
• "The most miserable, obnoxious staff I've come across in many years."
• "Not very helpful staff, spent half hour trying to change a pack of 2 halogen light bulbs."
• "The staff are only allocated to there Isles so when you ask for help if its not there work area they can't help you and they look bloody miserable and fed up especially on the till section."
• "Helpful staff but some require technical training in the departments they work in."

Store Layout & Accessibility

Pros:

• "Great store but car park is awful on weekend."
• "Its great to be able to see the product - so often i purchase stuff on the internet and the product is poor quality or not what I am looking for."
• "Great signage."
• "The store was well laid out and it was easy to find exactly what we were looking for."
• "Massive B&Q store this one. Excellent outdoor area too."
• "Well stocked with most things you would expect in a home/DIY store."
• "This store is a DIY enthusiast's haven!"

Cons:

• "Dont go on a busy day! Sitting in this god forsaken carpark queuing to get out for half an hour and counting."
• "Shocking unnecessary queuing About 50 people can out of store and not one allowed in."
• "Not very organised shop, a lot of the aisles are not numbered, took ages to find anything!!"
• "The problem is the access to/from the car park."
• "The only downside is getting in and out of the car park as it's in the same location as Xscape, so it's always busy."
• "Store is ok but getting in and out is a complete nightmare! It's time something was done about the traffic backing up to the roundabout at this junction."
• "Getting out of the car park is a nightmare."

Pricing & Stock

Pros:

• "They stock almost everything you could want."
• "Can sometimes grab a bargain."
• "Great prices."
• "Cheaper than Amazon by £4 on the item we bought."
• "You can find what you need here and usually at an affordable price."
• "Some fantastic products at very reasonable prices."
• "Parking is free so it won't cost you a penny!!!!"

Cons:

• "The prices are totally wrong.. tradepoint lol more like rip-off point."
• "Good for ease of shopping and variability of items for sale. Not just recently but for a while it has been increasingly more often the case that items listed are not available."
• "Everything overpriced, fence panel holders £1.50, knowing full well you need at least 4 per panel."
• "3 times we've been for products. We've checked to make sure they're in stock to be told 'out of stock' try AMAZON!!! RIDICULOUS STORE GET YOUR ACT TOGETHER."
• "Prices can be very varied with some products a lot more than in other stores so shop around before you buy."
• "Don't believe the online stock levels."
• "Most over priced DIY store around, prices go up on a weekly basis."