KFC Stevenage - Leisure Park Reviews Summary

Service

Pros:

• "The younger members of staff including the manger was helpful inside to help me sort out my meals."
• "Staff on drive through are great - and crucially orders have been accurate (3/3! 👍)."
• "Wedsday lunch time very efficiant and polite service clean tables meals were hot."
• "Was served by a guy called Adam he was amazing polite and kind he was very helpful and greeted me with a smile."
• "The staff are very pleasant and the place is always kept clean and tidy."
• "Really nice staff."
• "The restaurant is clean and welcoming, and the staff is friendly and helpful."

Cons:

• "UTTER, UTTER SHAMBLES. We gave up and got a refund as did others in a crazy queue; no apparent sequence of preparing the orders, staff wondering around while the manager rushed off her feet."
• "Terrible service by unhappy and moody staff 👎 I really couldn't tell you how many times they have got my order wrong."
• "Service is dreadful, staff sniffing over your order, no smiles, does not look like anyone wants to work there."
• "The staff are kids who are not bothered & are more interested in talking to each other & got my order completely wrong."
• "Staff serving have a bad attitude."
• "The staff are completely void of any common sense or manners."
• "One of the slowest services ever."

Cleanliness

Pros:

• "Staff were fine too. Liked the fact they have little wet wipes to clean hands, saves digging the baby wipes out."
• "The tables were not cleaned but staff did clean them when asked."
• "4 stars on the health and hygiene."
• "The toilets were clean!"
• "Chicken Burger and chips all cooked fresh and were hot."

Cons:

• "Absolutely disgusted at the standard of the KFC on Stevenage leisure park, every table covered in rubbish, bins overflowing, floors sticky."
• "The floor is grease ice rink... The tables a sticky and the bins have been full for the whole 1.15 hours we've been there."
• "Inside KFC the floor was full of grease and sloppy. There was food all over the tables and chairs."
• "All the tables were dirty and not been wiped!"
• "Place was filthy.no tables washed food all over floor rubbish bins over flowing."
• "At the time of our visit cleanliness levels were lacking. Tables were not being cleaned down, floors were greasy and bins were full."
• "The place was filthy! Dirty tables strewn with litter."

Food Quality

Pros:

• "Well the chicken was good allegedly."
• "I love a bit of KFC and this restaurant tends to give a good standard."
• "What we ordered was hot and nice."
• "Chicken very moist and tasty."
• "Their crispy, juicy chicken is always cooked to perfection and will have you coming back for more."
• "Whole family agreed the food was really good - neatly 'put together' for burgers and hot and tasty."

Cons:

• "The first lot of chicken was dry like cardboard."
• "The food was shocking chips were cold, the chicken had past its date and the gravy was not even gravy."
• "The chicken I was served was of poor quality."
• "Chicken fillet burger hard crunchy and dry."
• "rubbish chicken was under cooked fries was like rubber."
• "Food always tastes like it's been sitting there for hours."
• "The chicken was overcooked, the oil was not changed in time, it actually felt the taste of the flour in the composition."

Order Accuracy

Pros:

• "Good meals and correct"
• "Staff offered nhs discount without me saying anything as they saw my badge"

Cons:

• "But how difficult is it to get the order right? I think every time I have been here my order has been wrong or items are missing."
• "I ordered some extra items over and above a 10piece wicked bucket... All the extra items were NOT received."
• "We had 2 small random bags of popcorn chicken which we didn't order and only 2 fries."
• "Both box meals were missing additional chicken pieces."
• "Absolute rubbish second time they have got my order wrong!!"
• "This place always, lives up to its poor service, incorrect orders. Don't think drive through has ever got my order correct."
• "Never experience like this with any other fast food, when brought bargain bucket, they put 9 pieces instead 10, twice this happened."

Value for Money

Pros:

• "Feels quite expensive, but it's not worth the price sometimes."

Cons:

• "The size of zinger burger are size of PEAS, no salad, no sauce slice of chicken in small bun, fries soggy, wings over cooked you can break your teeth!!!"
• "If you got the money then you have the money."
• "over all wouldn't come back. made it difficult for blue light card uses to get their discount."