McDonald's Reviews Summary

Service

Pros:

• "Probably the best McDonald's I frequently go to. I've gotten used to the self service ordering here which helps remove confusion with regards to specific orders in my meals."
• "Good food served quite quick."
• "One of my favourite McDonalds! The Staff and Manager is great, made the McDonalds more active and friendly."
• "There was a Lovely girl who went out of her way to get me a hash brown that was missing from my order."
• "I have been there twice. The first time was really busy but still got my order quite quick. The staff was very polite."
• "I get here either early in the morning or late at night & have always been impressed with the service."
• "Staff are friendly and attentive the drive thru is efficient and tasty."

Cons:

• "Never ever ever ever am I going to set foot in this store again."
• "Jake watson manager acussed my bf to urinate on the Mcdrive hahaha, all in all he was very rude, intolerant didn't show us the camera footage nothing, so rude unprofesional."
• "Rude, unhelpful staff."
• "Absolutely awful. Rude staff. All round terrible I'm sorry to say."
• "Management were rude about 02 priority vouchers not working at this franchise."
• "Terrible service."
• "Really bad service, female staff member shouting at a customer at the drive through, they get the order wrong all the time and always forget to put everything in the bag."

Cleanliness

Pros:

• "Very nice, modern and very clean Restaurant less than 15 minutes from Heathrow terminal 5."
• "All tidy and clean, including the car park."
• "The nice clean toilets were upstairs. I could not use the lift."
• "Cleanest fast food restaurant I have ever been to, huge thank you to the two cleaners I saw."
• "Toilets also spotless."
• "Staff were pleasant and polite and the restaurant was clean."
• "Very helpful staff, we rarely use McDonald's so haven't used the big screen to order. Tables clean and cleaner constantly picking up and sweeping around."

Cons:

• "Stinks of sewage in the restaurant, has done for several weeks now."
• "The customer toilet is upstairs…ok, so they have a lift, but the stairs up to the toilets are often blocked."
• "Toilet was blocked with sewage all over the floor."
• "The reason why i gave just 2 stars is the concrete poo smell."
• "Normally a perfectly fine McDonalds but tonight the smell of poop and drains in there was unbearable."
• "Never again :) there might have been some bathroom failure... It smelled like sh... And nobody from the staff nor service did anything to actually take care of the stinky problem."

Food Quality

Pros:

• "The food is also always tasty, it's a great store :D"
• "If all McDonald's were as good as this one they'd be no more burger kings. Great service and efficient staff with easy self ordering. Even offer table service. Fantastic."
• "Very pleasant staff and food too. Great place."
• "One of the best McDonald's I have ever visited the food is always served piping hot and fresh not warm and soggy like allot of other places."
• "Food was as good a McDonald's as I've ever eaten - hot and fresh. Really."
• "The food is probably the better out of all the local McDonald's. Usually very fresh!"
• "Everyone there was friendly."

Cons:

• "Unfortunately we never had a good experience with this one, yesterday we were in a rush and my daughter wanted to have a quite bite, we drive through and got a take away. She later opened and realized 1 bun and lettuce missing!!"
• "When I got home after collecting food from the drive thru I discovered the person making my food had taken a bite out of my wrap before putting it in its box."
• "Don't know why we still eat at McDonald's chaos inside with home delivery riders should be at another window, burgers are like tasteless cardboard and have gotten smaller and thinner."
• "Compared to other mc donalds in the area the food here is the worst. Always cold."
• "Mc Donalds tonight was disgusting, had a uber delivery it took 45 minutes to get to us an was stone cold, took the whole order back, we thought they would change the order but when we got it home it was still luke warm an milkshakes were not changed as they were runny, very disappointed an will not go their again."
• "Food is okay but the waiting time is above 30minutes, i have visited several times now thinking is just one of those days but now i see is a regular problem, for fast food is very disappointed."
• "Not great. Food wasn't very fresh and hadn't been made with care."

Order Accuracy

Pros:

• "The speaker system was clear, the food came out fast and hot, and the order was correct."
• "Used the McDonald's app to order and was served to me 5 minutes after inputting my seat number."
• "Very good service and order was all correct. Used the macdonalds app to place the order in advance and it was till hot after picking it up 45 minutes later."

Cons:

• "They fairly often give you the wrong things though."
• "Always miss a burger and something off the order when it's in takeaway bags, don't know why but it is literally every time, check your order is actually complete, anyhow, food is standard."
• "Ordered through Just Eat and the delivery was fine but McDonald's missed out a burger from the order and then they don't answer the phone when you try to rectify it."
• "Hard to rate this McDonald's, keep getting orders wrong, 5 complaints now and still no come back, no customer service at all, if a delivery is wrong who has the time to drive 20 minutes to tell them you are a burger or chips short."
• "Everytime I come to this branch via drive thru they always mess up."
• "If your a fast food place but cant deliver a correct order, then why are you even open?"
• "Ordered delivery but they didnt pack half our order."

Facilities & Accessibility

Pros:

• "A really large (2 floor) McDonald located right next to the hospital."
• "Great place for the big ones and the little ones. There is a small play area - it looks tiny but my daughter says that it's bigger than it looks and it's fun."
• "Childrens play place outside is stable and offers a place for kids to have fun."
• "Shiny new store with touch screen ordering and a table with tablets to keep diners entertained."
• "It’s a nice McDonald’s with a playground for young children and two floors of seating that has a lift for disabled guests. It’s 24hr and seems pretty new. It has a car park. It has BigMacs."
• "Brilliant very clean and modern. Small parking compared to other places but is situated in a lovely area."
• "Nice friendly staff also have drive through here and kids playing area outside offering is free and have rich screen ordering if que is long saved time, we're they bring the food to your table."