KFC Derby - Somercotes Reviews Summary

Service

Pros:

• "The staff were very helpful and helped us all get seated."
• "Service was rapid & very friendly."
• "Staff were friendly and attentive."
• "Great service chloe was very obliging polite and patience."
• "The 2 lovely ladies on duty at the counter were welcoming and helpful."
• "The staff took a lot of verbal abuse from customers and remained professional at all times."
• "The sheer efficiency of the operations at this KFC are second to none."

Cons:

• "Absolutely terrible service, pulled up at the ordering station and was greeted with 'will be there in one minute' waited 12 minutes at the ordering station without any explanation."
• "Service is really slow. Staff just laughing and joking in the kitchen."
• "Service awful. Had wait 25 minutes to get served although they weren't busy"
• "Waited 25 minutes after ordering."
• "Service was incredibly slow and there were numerous customers waiting for their food."
• "Service at this store was shocking from when we arrived till we left with no order, staff were clueless, no urgency about fulfilling our order."
• "we was waiting 15 minutes to even get served"

Cleanliness

Pros:

• "Clean - some KFC restaurants are not."
• "Car park big and clean, 2 charging points for electric cars."
• "The dining area was clean & hygienic."

Cons:

• "The restaurant looks slightly dishevelled, as if it needs a good clean."
• "One thing that does need addressing is the toilets. Always stinking and dirty. Never seen anyone cleaning them."
• "The table tops were all dirty, the seats and chairs were all covered."
• "tables not clean"
• "Floor and tables are dirty."
• "The tables are bolted to the floor and around each table is a black ring of sticky greasy grim."
• "The place was absolutely filthy, the staff ignored us for ages before mumbling at us for our order."

Food Quality

Pros:

• "All the food was hot and came out together."
• "It was not long before we got our food and it was really hot and tasty."
• "Food was very fresh and very well cooked."
• "Our order is freshly prepared, and it's non oily at all!"
• "On the plus side the piece of chicken was fresh & tasty."
• "The food was piping hot and tasty, we all enjoyed our food."
• "food was piping hot and really good."

Cons:

• "The usual delicious flavours were mostly lost in an overcooked and hard exterior."
• "The boneless and original chicken were both dry."
• "The fries were dry and cold, the big daddy burger I ordered was the size of a 99p cheese burger from McDonald's."
• "half the chicken was dry and chewy, so obviously sat out too long"
• "Chicken strips were dry and nearly black from being cooked in the fires of hell."
• "The chips were soggy and also stone cold and the gravy was more like water and had no taste."
• "Some chicken cold and some hot, Chicken on the bone very dry and overcooked."

Staff Behavior

Pros:

• "staff polite but left to struggle"
• "Staff are adequately polite."
• "Listened to what we wanted to order of which was correct when we recieved it."

Cons:

• "Very rude don’t give full orders get wrong order and food missing that been paid for."
• "Poor staff management"
• "Staff are slow to serve, ignorant and rude, rarely do they get the order right."
• "the customer service was ridiculous and they was dam right rude"
• "staff just got no personality very rude"
• "Shocking, staff don't know what they are doing, they don't seem to clean the place and not bothered about helping customers."
• "Terrible customer service, the lady who served us last night on the drive thru speaker was rude and abrupt."

Management

Pros:

• "The young lad did apologize, & gave a date as to when it was being repaired."

Cons:

• "There is clearly an issue with the management of this branch"
• "Lack of communication is disgraceful. No one answers the phones. No refunds ever given."
• "this place needs new management fast"
• "manager at fault"
• "The worst kfc I have ever visited waited over 25 minutes for food given a drumstick which looked half eaten and 8 fries in the portion."
• "The place is filthy dirty with staff walking through rubbish on the floor of the kitchen."
• "the staff need training"

Order Accuracy

Pros:

• "The food did indeed arrive promptly, and was up to the brand standard."

Cons:

• "Always get order wrong"
• "They have never got a order correct yet."
• "Completely useless - they did not follow order instructions (that is printed on the order receipt!)."
• "missed half of the order"
• "The lady forgot my drink with the order."
• "Charged for 4 extra pieces of chicken that wasn't even in the box when we got home."
• "Ordered a 3 piece chicken meal, got charged full price and when I got home received 3 mini fillets."

Facility

Pros:

• "This is a well located outlet within the shopping area!"
• "A nice small KFC. Very cosy seating."

Cons:

• "The toilets were soiled and there was urine everywhere."
• "Toilet dirty, no evidence that has been checked accordingly."
• "Even though we visited at a quiet time we were disappointed to see litter all over the floor throughout."
• "Absolutely filthy, not one clean table inside and food all over the floor."
• "Selforder machines didn't print out receipt."
• "The bins in the car park were in need of emptying when we visited, but that was the only thing I could pick up on."
• "The tables were clean but didn't give 5 stars for atmosphere as there was lots of food all over the floor before we ate."