McDonald's Reviews Summary

Customer Service

Pros:

• "We were greeted by Mimi who took time to help me with the order screens."
• "Often visit and when we hear the cheerful voice of Alison on the intercom of the drive through it always put a smile on my families faces."
• "Never had a bad experience at this McDonald’s but I’m writing this review as I felt the service from JJ was amazing."
• "We came through the drive through today and we were greeted by 2 incredibly cheery professional ladies."

Cons:

• "Double cooked fries with a twist of sarcasm, topped with abusive droning from the most unemployable customer experience guy EVER."
• "We spoke to the 'customer experience' guy who was belligerent and quite rude."
• "He laughed in our faces whilst saying 'what? Him?' followed by lots of sarcastic chuckles."
• "Staff are not friendly and are clearly rushed."

Food Quality

Pros:

• "The food was tasty, appearance less so."
• "I visited this McDonald's with my family... the Big Mac was full of lettuce and sauce and fresh."

Cons:

• "Ordered off of the McDonald’s App. Food took over 50minutes to arrive. Arrived cold on hot summery day and McFlurry was melted."
• "Order at 5pm got food at 650pm cold very cold had to heat it up."
• "The food arrived like it had been shoved together after being dropped on the floor."

Order Accuracy

Pros:

• "Just writing a review because yesterday there was a young woman who was taking food to cars and have to say she need a raise she was carrying two full trays and drinks at the same time."

Cons:

• "Ordered some well needed lunch ordering a large big Mac meal, a double quarter pounder meal and an extra cheeseburger. We received a box of chicken nuggets!"
• "Mcdelivery no longer bothers putting quarter pounders in the bag on a Friday."
• "This is the third time in a row now that food has been missing from my order."

Facility and Convenience

Pros:

• "Have not been to this Mcdonald for some time and certainly not since refit. Very easy to place order using kiosks."

Cons:

• "Always quicker here to just park in the car park and go in the restaurant to buy your food manually."
• "Arrived for a breakfast, used the Drive through, the Egg Muffin looked like it had been slapped together."

Management and Staff Training

Pros:

• "Manager mimi was amazing, but would have been nice to eat our meal in peace."

Cons:

• "I hope managers and the franchisee are proud that they employ people incapable of using the friers timers and incapable of apologising."
• "I have had missing items on a delivery... and then you have 2 upset kids to deal with."
• "I ordered from this McDonalds at 9PM via their McDonalds branded App... All I wanted was the order corrected."