McDonald's Reviews Summary

Service Quality

Pros:

• "Great service, nice food, clean restaurant and I use the app so hassle free."
• "The staff were very welcoming and the service for food was really quick."
• "Used the Drive Thru which was pretty seamless."
• "The Manager of McDonald's today excelled today after an order we had submitted on uber was completely wrong she drove to us personally and delivered our order."
• "Our food order was spot on piping hot and enjoyed by all."
• "Really restored my faith in the public and Mcdonalds should employ more of these honest, hard working staff."
• "The lady at the first window named Ruby however, was the nicest employee there."

Cons:

• "The service was slow. Some of the food was cold."
• "I did not speak to any of you as I did not want to wait another 20 minutes for my order."
• "Shame I can't give them no stars. The 'manager' Tasha at this store doesn't know what she is doing."
• "Manager just refunded the money for the meal no apologies for it nothing! Very unprofessional, very lazy and need training."
• "Ordered by app they lost my order came to my car with a scrap piece of paper and a wax crayon to ask what I ordered which I find extremely unprofessional."
• "Yet again, Take Out order wrong. Missing Double Muffin."
• "Did not take the time to listen to the order, resulting to not getting the correct order."

Food Quality

Pros:

• "Yummy cheesy bacon flatbread highly recommended."
• "For a busy McDonalds near a school full of college students, its pretty clean and staff are decent enough."
• "The food was a very good standard."
• "Food was well cooked and tasty."
• "Usually come here in the early hours of the morning after I finish work, which for me is great as there's normally no one else in there!"
• "A weekly treat. Today I thought I'd try something new along with my regular latte."
• "The only saving grace today was the cappuccino which was a delight."

Cons:

• "Just been to thornborough road. Food backed up getting cold ...before being bagged then the system went down."
• "ALL the food was cold."
• "DO NOT have the disgusting new chicken burger special...the fried chicken was so oily and strangely very chewy in places."
• "Just ordered a big tasty with bacon asked for no onions no tomatoes no sauce. Burger comes no bacon."
• "The Chicken selects were colder than this winter."
• "Food is always slapped together and lucky if it’s even warm."
• "Just been through the drive through and got coldest oldest greasiest fries."

Management and Staff Behavior

Pros:

• "I would give 6 stars if I could... Big shoutout to AMAZING customer service."
• "The manager ‘Chelsea’ couldn’t of been more helpful and caring, and thanks to her, own little man had his favourite meal before passed away."
• "Jeff was lovely, he sorted the situation out for his colleague and apologised to me for the inconvenience."
• "During this pandemic... a member of staff approached him and explained the importance of wearing a mask... I later approached this member of staff to praise how she handled the confrontational customer and thanked her, her name is Kacie."
• "Lost my wallet in the car park today, hadn't even realised until a very helpful staff member Gaz messaged me on Facebook to let me know it had been handed in."
• "Amazing service. They forgot to put my coffee in with my order but Michelle, one of the employees, help me and gave me my coffee."
• "Great visit, a very busy branch although very small, not an ideal local due to being so close to a roundabout but food was as expected and staff are friendly enough."

Cons:

• "The 'manager' just walked around doing absolutely nothing, not helping out his colleagues, a clear lack of direction and communication between the manager, tills and the drive through."
• "Managers treat staff and customers poorly with no regard to individual needs."
• "Absolutely appalling service from this Branch."
• "I tried to tell the staff but they didn't seem the slightest interested and when I asked for a manager I was told one wasn't available."
• "The machines wasn't working properly, couldn't login on first one."
• "This is a key example of how not to run a fast food place."
• "The place is full of kids that have no idea what they are doing gave us the wrong order going through the drive through then argued that it was right."

Order Accuracy and Wait Time

Pros:

• "Popped in for food as we had to make a collection nearby. The queues were large as it was around 6.30 ish but the staff were great and waded through the two lines of traffic rapidly as best they could."

Cons:

• "I've been to this McDonald's on and off for a while. 8 times out of 10 the food I've ordered has been incorrect, most of the time I've had to wait on 20 minutes on average in one of the bays."
• "Ordered online through uber and second time in a row food took around 40 mins before driver was on their way to restaurant."
• "Ordered our meals at the intercom, had to wait 15 minutes at the window due to the server getting the order wrong."
• "Food when delivered recently either comes way after the eta and is then cold or they miss out loads of items."
• "3rd time in a row, cold food, soggy fries, missing sauces, awful coffee."
• "Food was cold. Staff have too much to do with drive-through and deliveries now that if you eat in, the service is really slow and poor."
• "Well they are consistent, consistently forgetting items from a order."

Facility and Location

Pros:

• "Great place food good only to get a 50quid fine cos hubby had a seizure and we went over on the time limit."

Cons:

• "The location lends itself to a local 'hang out' for a lot of the youths in the area (it is opposite the local college). The parking is poor, there are few spaces to park."
• "It's a McDonald's what more can you say if you time it right food is good time it wrong and food is cold. Waiting for orders is now longer, just eat orders seem to take priority over drive through ones."
• "I will never go again and they have lost my business from now on."
• "I visit this mc donalds every Wednesday with my friends it's our after activity treat, but due to recent actions I will never come here again."
• "I'm normally a very forgiving person and I'm willing to keep giving chances but now I have just had it."
• "Seriously please go to the McDonald's in Ashby, I've found it to be a much better service, I haven't had any missed/cold food either."
• "I ordered from the mcdonald's app and they were extremely slow delivering via uber eats, there was a missing burger and the food was stone cold."