The Duke of York Reviews Summary

Customer Service

Pros:

• "Had The Best Customer Service Here! Specially From A Man Called Will."
• "The staff were polite, jovial and a pleasure to speak to."
• "Friendly helpful staff!"
• "Staff are so attentive and friendly."
• "The staff were friendly and did their best but the food was really not very pleasant."
• "The service, which was welcoming and friendly from the start and continued in this manner until we left, replete and determined to return!"
• "The standout feature was the staff who were helpful and friendly and made our visit feel very special."

Cons:

• "The staff were rushed off their feet, which meant they weren't really able to attend customers very well."
• "The waitress was not very chatty and a bit moody."
• "Service really let them down."
• "The service was a little bit chaotic and slow."
• "There were not enough bar staff or waiting staff working to cope."
• "Service was a lil bit slow, drinks took over 20 minutes to get to us."
• "The Service was very slow."

Food Quality

Pros:

• "Delicious veggie roast."
• "Had a delicious Sunday lunch - the food was OUTWTANDING! Such great roast potatoes and Yorkshire puddings for a pub lunch."
• "Food was smashing we really enjoyed it."
• "The food was outstanding!!! The best food I've had in a long time."
• "Lunch (Moroccan Tajine) was very nice and tasty."
• "The 'big boy' burgers that we had were excellent... The chips were freshly cooked."
• "The food was excellent."

Cons:

• "The food itself was nothing special but reasonably priced."
• "The food when served was mediocre at best with many of our group not even eating half what was on the plate."
• "The food arrived luke warm."
• "The food, although looks good, lacks the flavour I was expecting from the overall feel."
• "The Steak and Ale pie was a little too salty for my palate."
• "The ribs were dry and overcooked."
• "The roast dinner was terrible for the price."

Ambiance & Decor

Pros:

• "Lovely surroundings!!"
• "The venue was nicely decorated and very clean."
• "Nice interior."
• "Really lovely pub. Nicely decorated."
• "This place was lovely it has been renovated and is very cosy inside."
• "Went here on the spur of the moment beautiful place lovely outdoor garden area very pretty and colourful flower decoration."
• "The Duke of York is on the cusp of something very good indeed. The building, interior and gardens are really nicely done."

Cons:

• "When we walked through the door the first thing we encountered was a foul smell."
• "Gone down hill I am afraid use to love this place, not any more."
• "The place was nearly empty."
• "On top of that were a couple of families with children literally screaming and running through the restaurant."
• "The vibe was definitely we don’t want you here we want to close up and go home, laying tables aggressively around us."
• "Sat at a dirty table."
• "No words of welcome, no smiles."

Value for Money

Pros:

• "Worked out about £38 per head for six of us and we did not all have starter or dessert or wine."
• "Happy to return there any time in the future."
• "It was 2-for-1 on burgers which meant the total bill for mains and dessert was very reasonable."
• "The service & food was very good coupled with the gvt discounts meant a good meal for 2 under £30."
• "All of our food arrived at the right time, piping hot and delicious."
• "Both adults went for the mixed grill, which was more enjoyable, knowing we were only paying for one dish."
• "Happy with prices."

Cons:

• "I will not be returning."
• "I just wasn't that impressed with the whole experience and won't be returning."
• "The bill came to £120 for four and I would rather have had a takeaway and stayed at home, we won't be going back."
• "Wouldn't return I'm afraid."
• "Not likely to go again. A real shame.."
• "Overall an extremely poor experience and unfortunately will not be returning."
• "Would not recommend."