Hem Heath Reviews Summary

Value

Pros:

• "Me and my partner paid £4.60 each per meal, which is fantastic value!"
• "The food was fantastic and so was the price."
• "For the price, food was great and large portions."
• "And only £7.50 per main with sides!"
• "Overly quite impressed especially for the cost."
• "Outstanding value."
• "Very good value for money with a warm friendly service."

Cons:

• "Week later got slapped with a £100 parking ticket."
• "Paid £9 for two small breakfast."
• "Still got a ticket demanding £100 and £60 if I paid promptly."
• "Even fined £100 for using their car park when giving them business!"
• "Got a £100 parking fine from this place!!! Ridiculous!!"
• "Not clear, and frustrating to pay £4 for the privilege of spending money in pub!"
• "Sometimes you need to pay at machine, sometimes you don't."

Food Quality

Pros:

• "The food was lovely as always x."
• "Our meals were generous portions and very well prepared and presented."
• "The food was delicious, really wanted to say thank you to them but seemed quite busy."
• "I chose half a roasted chicken on a bed of peppers, side of Mexican rice, salad & piri piri dip. Exceptional I might add, thoroughly enjoyed & honestly good value for money."
• "The food was excellent. The chips were hot and crispy and were obviously freshly cooked rather than being kept warm under a heat lamp."
• "The food was great. Catered for all ages."
• "Food was nice and hot, no complaints."

Cons:

• "The food was utterly disgusting greasy and cold."
• "The food was vile, soggy slimy chicken."
• "Most of the food was ok, gammon looked like it had been cooked on a less than clean hot plate."
• "Meals not great friend had Ruddles ale meat pie with mash pie crust was very hard mash was a disaster."
• "Food mostly always seems to be half-cooked and the atmosphere just feels loud and grimy."
• "The salmon was dry."
• "Food was poor, reheated and low quality in general."

Service

Pros:

• "The lady behind the bar was lovely."
• "Great staff, Alex seem to look after us on most of our visits."
• "Nika definitely did a great job to make our experience there go smoothly with a lot of laughs."
• "Excellent service, thoughtful staff, good value meals."
• "Service was good, and the staff checked if everything was okay."
• "All the waiting staff looked run off their feet but kept a friendly face and were very helpful."
• "The lady who served our food was well presented and very polite."

Cons:

• "Very poor customer service."
• "We raised this to a member of staff, as there were two bouncers on, to be met with 'well I haven't heard it'."
• "Ordered kids pasta with salsa to find pasta with chopped tinned tomatoes."
• "The gentleman behind the bar serving was rude and cold."
• "When we ordered two hot chocolates the waitress forgot them and we had to remind her."
• "Ordered and paid for the deli pasta, only for the staff to come to my table 5 minutes later and tell me it's out of stock."
• "Then rudely spoken to on the phone because we complained."

Cleanliness

Pros:

• "It's very clean even after a busy day."
• "Cleanliness great, spot on for families."
• "Disabled toilet good size plenty of room plenty of handles to hold and very clean."
• "The pub is well presented, well maintained and clean."
• "Nice well maintained chain pub, the bar and tables are kept clean and tidy."
• "All staff are very polite and helpful and brilliant with my Niece who is in a wheelchair."
• "The staff were helpful and the service was fast."

Cons:

• "Toilets majorly need sorting out."
• "Lots of dirty tables."
• "There were fingerprints all over the plates and glasses and there was a hair on the side of one of the meals."
• "The ladies smelt strongly of urine middle toilet didn’t have a lock and there was a large hole where the lock was meant to be."
• "Filthy tables and a seat which had broken."
• "The plates were dirty and chipped."
• "The tables and menus were grimy and there were a number of flies pestering us during the meal."

Atmosphere

Pros:

• "It's always busy with a great atmosphere."
• "Cheap prices and nice friendly atmosphere."
• "Can recommend for value, service and choice."
• "Good selection of drinks, and the best burgers and onion rings we've found in Stoke."
• "Always a friendly place to eat, great atmosphere."
• "Nice friendly atmosphere, bar staff were great."
• "Food is great and at a good price too."

Cons:

• "Play area has been replaced with a smoking shelter."
• "Disappointed with the apparent shift away from being a family friendly pub restaurant."
• "The noise was just like the local park."
• "Wanted to have a meal in a pub NOT a children's creche."
• "The atmosphere just feels loud and grimy."
• "It was noisy and no way could you have a relaxing meal or even have a conversation with anybody."
• "Just a shame about other patrons that let their children run riot jumping all over the other tables/chairs."