The Westacres Reviews Summary

Staff and Service

Pros:

• "Staff warm and friendly."
• "Friendly staff, had a mixed grill and my partner a burger."
• "The staff were lovely and our waitress was very polite and friendly."
• "Friendly, helpful & welcoming staff."
• "Lovely staff who are happy to help and friendly, clientele are good and food is great."
• "Upon arrival the staff were very friendly and chatty."
• "Staff were very friendly and helpful even chatty, and the food was very nice."

Cons:

• "Friendly staff....unfortunately not enough of them to serve all customers on a Friday evening."
• "Staff helpful but service slow, never enough staff on."
• "Stood patiently at the bar waiting to be served... then a regular walks up the bar and gets served straight away NOT IMPRESSED."
• "The service in general is now very slow, and I'm sure the kitchen can only cope with one table at a time."
• "As with most m&b pubs it was under staffed so service was touch and go."
• "Arrived for a 3pm mothers day meal. Starters came out 50 minutes after arrival despite ordering immediately."
• "Food was really nice but service was so slow."

Food Quality

Pros:

• "The food was of a good quality, but my main of grilled sea bass, though delicious, was quite a small meal."
• "Superb food. Looks as delicious as it tastes."
• "The burger was absolutely delicious and the katsu curry sauce in the burger was a pleasant surprise."
• "The meal was very tasty and very reasonably priced."
• "Lovely Sunday lunch, definitely recommend Rib of Beef, vegetables were fresh with a good selection and service was quick."
• "The quality of the food was amazing. The standard and presentation was fabulous."
• "Food was a pleasure to eat."

Cons:

• "Lots of menu items unavailable, which is a problem when they make up the fixed price menu."
• "Went for Sunday lunch on the 8th April the beef was dry and tough the rest of the meal looked like it had been kept warm under lights."
• "Ordered medium rare steak which arrived well done & burnt."
• "The food portion of the side orders were incredibly small for the price charged."
• "The main meal was almost cold and was taken back to be re-heated, I presume in a microwave, which rendered the beef dry and hard."
• "The meal, as a whole, was a massive disappointment, it was certainly not value for money, I felt ripped off and me and my family's Christmas day dinner a total disaster."
• "Food wasn't worth waiting for as fish tasted of old oil, potatoes were rock hard, beans inedible, burger bland and egg overcooked."

Atmosphere and Ambiance

Pros:

• "Lovely peaceful breakfast as always on a lazy Saturday."
• "A nice decent family and friend orientated pub."
• "The atmosphere is what keeps us coming back, the staff are so pleasant and a real asset to Matt the manager."
• "Had a great night all in all as there was a Soul Disco on which was great."
• "As someone who’s not local to the area, I found the westacres or as I found out the locals call it other ‘westies’ wonderfully welcoming."
• "Nice cosy pub with pleasant atmosphere."
• "Unmistakable homely atmosphere, vintage aesthetic-style characteristic."

Cons:

• "Lacks a sense of place and atmosphere to be anything more than a place to meet up and get something to eat at lunch."
• "The music was too loud. Pub was cold."
• "It's an ok sort of place. Why do pubs think it's a good idea to play meaningless music on a loop?"
• "The only constructive criticism is the music could have been more relaxing and not so modern."
• "Must have changed hands since the last time I went as the atmosphere was so different."
• "The music was way too loud for 6pm on a Thursday evening."
• "Good food, fast, friendly service, but the whole experience completely ruined by raucous, wailing music that was way too loud."

Value for Money

Pros:

• "Fast friendly service and good food at lunchtime for only £4.25."
• "Just got back from a most convivial lunch at The Westacres. Excellent. Fish and chips, lovely battered fish, and a dessert for two, two drinks, all for under £20."
• "The food is excellent reasonably priced."
• "Popped in without realising they offered a two and three course special. Opted for the three course after looking at the options. Think it was around the £10.50 mark."
• "Friendly service from the bar. Food was excellent value for money."
• "1 child's 3 course meal, 2 adults 3 course meal a mixed grill, 2 pints and 2 soft drinks for only £70."
• "We have the AA app which is a great money-saving tool which means we can push the boat out and not worry about the cost."

Cons:

• "If I could give no stars I would have as I don’t think this pub is worthy of 1 star."
• "Unfortunately they generally stop serving food around 8 pm and quite often run out of several items on the menu."
• "Wasn't impressed the wait time was 45 mins before our food arrived."
• "The food portion of the side orders were incredibly small for the price charged."
• "Cold drinks a bit on the dear side."
• "For approximately £10 I got 2 measly slices of turkey and a mixture of overcooked and undercooked vegetables."
• "Ordered meals from the set menu--two courses for £8.99. Staff mistakenly put the meals through as off the normal menu, so we ended up paying more!"