The Shepherd and Dog Reviews Summary

Service

Pros:

• "Amy our waitress was fantastic nothing was too much trouble for her."
• "The staff go far beyond what they are supposed to, the food was perfect & really hot all served up at the same time so no one was left waiting."
• "Special thanks to Rebecca & Lou for being so friendly and attentive!"
• "Our waitress was Amy, who couldn't have been more delightful. Very helpful and attentive."
• "The staff were lovely, friendly and attentive."
• "Service was very good, efficient and friendly."
• "The staff are super friendly and extremely efficient."

Cons:

• "All in all the service rather spoiled the meal."
• "Went here yesterday, service was appallingly slow, we were waiting about an hour just for 2 cokes."
• "Won't be hurrying back."
• "Needs a major revamp. Food was good many years ago but now its average and wait time even if its empty is really long."
• "Not sure I'll be returning....found it expensive for a pub meal....waited ages for a main meal....plus it was cold outside."
• "Service was appallingly slow, had three servers come up to us asking if our food and drinks had come out, then disappearing and not coming back to us."
• "The service skirted close to being rude."

Food Quality

Pros:

• "The best turkey roast I really have ever had."
• "Food was exceptional."
• "Food was delicious, plenty of choice."
• "Absolutely amazing food, fantastic waitress service."
• "The food so fresh and beautifully prepared and presented."
• "The food was great and value for money when the bill came!"
• "The food was all freshly cooked hot and delicious as well."

Cons:

• "Yorkshire pudding was quite dismal too."
• "The burger was a bit of a sad looking thing with poor quality meat and coleslaw."
• "Staff were nice and helpful - Carvery was awful - dry meats, mushed up potatoes the whole food serving area was dirty- will not be returning anytime soon."
• "One of guests with us had fish & chips which didn't look like a battered fish you normally have in a restaurant but more like one you would buy from supermarket."
• "Very unpleasent meal meat dry and salty (gammon) roast potatoes un edible..cabbage raw unable to cut..."
• "Ordered beer battered fish and chips. Which was terrible. Worst fish and chips I've eaten."
• "The 4x kids meals with a small scoop of ice cream were fine but at £8 each you would expect more."

Ambiance & Decor

Pros:

• "Really nice looking and clean inside and friendly staff."
• "Lovely family atmosphere."
• "There's a lovely large garden."
• "Super pub garden and modern fresh decor inside."
• "Really lovely atmosphere."
• "Even the toilets are stylish."
• "Beautiful decor and grounds lovely clean, great atmosphere."

Cons:

• "Its a nice old pub. Which keeps the stale old smell after years of being smoke-free."
• "Visited again in 2023 and just felt it had lost the appeal that it had since I last visited 3yrs ago."
• "Needs a major revamp. Very dull and dingy wallpaper off the walls etc."
• "It was a shame the children's play area was closed off but I'm sure that is just temporary."
• "By 2130 the pressure to leave was really intense."
• "And it felt like they were on the hurry up from the minute we arrived."
• "One little old lady without a dinner two weeks in a row Could do better."

Value

Pros:

• "Really decent food, venue decorated nicely, good price."
• "Thought the price was reasonable compared to similar restaurants."
• "The food is reasonably priced."
• "Good service and reasonable prices."
• "Very good value for money."
• "Food great value for money. Cheesy chilli chips three quid!"
• "Clean toilets and plenty of free parking either outside or down the side of the premises."

Cons:

• "They do charge for service and prices have rise considerably since my last visit 3yrs ago."
• "Nice enough pub, drinks are not cheap though."
• "Removed 1 star as the food was disappointing on my next visit. Lamb burger was dried out and beetroot and goats cheese salad was a let down this time."
• "Ordered the meat platter for £19.95. Two meats were not even included (chorizo and pepperoni)."
• "As the prices were on the higher side we felt confident that the food quality was going to match. Unfortunately that was not quite the case."
• "Some of the portion sizes could be a little bigger."
• "Unfortunately felt extremely ripped off."

Staff

Pros:

• "The staff is brilliant."
• "The waiting staff were great especially Lou."
• "The staff are attentive and very friendly."
• "The manager is lovely and we will definitely be going there again!"
• "Staff are friendly professional and polite, nothing is too much trouble."
• "The staff are incredible."
• "The owner and staff are really friendly and service is great 👍."

Cons:

• "Had a lovely meal, however we ate in the garden! Never again! There neighbours dogs didn't stop barking! Ruined our meal."
• "Here for a wake, and unfortunately they forgot to bring half of the stuff out. As well as the furniture was falling apart."
• "Attended a funeral wake here, they provided 20 cups for tea and coffee for over 100+ guests and then tried to charge more for more cups."
• "Didn’t even get to look at the menu as the family friendly pub wasn’t very family friendly and was moaned at within 2 minutes of walking in."
• "There was one waitresses that made me feel very unwelcome."
• "What a shame! Called here. 'Good evening I wondered if you had a table for four for this evening' reply 'couldn't even tell you, you need to check the web site'. Seriously?"
• "Management needed to ensure more staff are employed for these events."