Willow Reviews Summary

Staff and Service

Pros:

• "The staff were very friendly and quickly came to take our drinks order."
• "Matt our waiter was very pleasant, engaging in great conversation."
• "The staff at Willow were incredibly attentive throughout my visit."
• "We had great service from Matt who went above and beyond for the group."
• "Service was good from our dark haired waiter who looked after us well."
• "Amy was fantastic, really helpful and bubbly."

Cons:

• "However, they are a little slow. Twice we asked for a dessert menu and waited a bit."
• "The service staff are lovely and friendly, however they are a little slow."
• "Service was a little slow due to how busy it was."
• "Drinks finally arrived at 2:45. We hadn't yet ordered food!"
• "The service was a little indifferent, and it was quite hard to attract attention."
• "Service was very muddled with several staff taking orders and not fulfilling them."

Food Quality

Pros:

• "The food really is excellent and I thought that the portion size of the Baker’s Basket was really generous."
• "Food is always on point."
• "The food was delicious, the atmosphere was great."
• "The food was lovely however we weren't sure how spicy it was and it was actually more spicy than we thought."
• "Both enjoyed our bunch and a coffee. £33 for two Inc service, but the Mediterranean brunch with steak was quite expensive but very tasty."
• "The food was amazing. Couldn't fault it."

Cons:

• "The food was icey cold and overcooked."
• "When the food arrived it was tasteless and the paella I ordered did not even resemble what it was suppose to be."
• "The roast beef was tough to the extent some of our party couldn't eat any of it."
• "My daughter had a steak from the kids' menu, it was 90% fat."
• "I had the vegan fish and chips, don't think I will have this again but that's due to me not liking the texture."
• "My seabass in batter wasn't great, the batter was a bit over done, and chips were quite greasy."

Ambiance and Decor

Pros:

• "The atmosphere here is so relaxing with their beautiful decor and lighting."
• "Fantastic atmosphere and has an abundance of friendly and helpful staff."
• "Lovely atmosphere, fabulous service."
• "There’s a lovely atmosphere and despite not taking my dog yet, and I’m so pleased that the restaurant is dog friendly and even has dog baskets and a dog menu."
• "The interior is very aesthetically pleasing, too."
• "The atmosphere was really nice and the service was very good and the team were friendly."

Cons:

• "I struggle to hear so found it hard talking to my friend properly. Very busy so you must book or you may not get a table."
• "The music was OK but a bit loud. I struggle to hear so found it hard talking to my friend properly."
• "We turned up and asked if they had a table for 2, despite lots of empty tables they told us they had no space."
• "Service was okay, price wise was a little more than I expected, unfortunately what put me off going again is the music, far too much bass, constant bump bump spoilt the evening, sorry."
• "Poor service, poor food, from arriving to departure, not what you expect."
• "Really nice ambiant restaurant with excellent table service, seating inside and outside. Both are equally nice. Today we sat at the highstool bar tables."

Pricing and Value

Pros:

• "The service was smooth and efficient, and the value for money was great."
• "Both our dishes were amazing, we will be returning soon!"
• "Fantastic food and lovely restaurant. Willow is always very busy, you need to book to avoid disappointment."
• "Food amazing as always! Hugely recommend the pinsas ... Could the new pizzas?!?!!!!!"
• "Food is always on point. This is a known brand in the area, and the owners have created a great market point in people they want to bring into their restaurant."
• "Food similar to other Paragon Group pubs; well presented but low quality and overpriced."

Cons:

• "The food is a little on the pricey side but is always absolutely delicious."
• "£33 for two Inc service, but the Mediterranean brunch with steak was quite expensive but very tasty."
• "We spent £60 on 2 of us main meal and dessert... It is expensive but it's a fancy restaurant so you'd expect it."
• "Paid £92 for two. Had 3 courses and left still hungry."
• "Besides the meat, I had 3 small new potatoes and 2 cooked cherry tomatoes topped with the gravy that the meat was stewed in."
• "Food tastes nice but the principle is; I believe it to be immoral to serve small portions to promote the chances of you ordering very expensive extra side orders."