Bella Italia - Lakeside Reviews Summary

Service

Pros:

• "Me and my mum had a great time here and we couldn't have asked for better service."
• "the staff are very friendly"
• "Valerie was brilliant. Very patient and helpful with my calorie conscious friend."
• "Very attentive staff and excellent meals were had by eight people."
• "The Staff are always happy to help and the service is great also."
• "Our waitress was very attentive and brought our drinks straight away."
• "Service was quick and efficient and all reserved with a smile."

Cons:

• "Poor service"
• "waiting at the entrance basically being ignored"
• "We felt forgotten about as we was placed at the back of the restaurant."
• "Honestly worst service I have received so far been waiting over an hour between starter and main and it’s still not here"
• "It's slow, the waiting staff do not attend the tables fast enough at all."
• "Staff keep just walking past and ignoring us"
• "Customer service was an absolute let down and the waiting time was unacceptable therefore the overall experience was really bad."

Food Quality

Pros:

• "We both had the make your own pizza and they were very good."
• "The cocktail (pink gin fizz) was amazing and our food was superb."
• "Had a Christmas pizza, unusual but tasty. Rest of the food was delicious."
• "I enjoyed the new menu. I ordered a starters and a main today. All cooked properly and tasted delicious."
• "Our food was all exceptional cooked exactly how we asked (i have a very fussy child) the staff were so friendly welcoming and attentive i will 100% be coming back 😁😁"
• "Food was amazing and freshly cooked."
• "All 3 meals were delicious! I definitely recommend the coffee and pistachio gelato."

Cons:

• "The quality of the food. Pizzas were fine enough, my son's pasta Bolognese was quite poor."
• "Poor quality food... food was undercooked, no flavour on other pieces and generally poor."
• "The food was clearly cooked in a microwave, and everything we consumed had the subtle flavour of cardboard!"
• "The food was not warm, and the chicken, well you may as well of taken an old leather boot to chew on."
• "The pizza was hot; however, it tasted like it was from an Iceland frozen pizza."
• "The food tasted stale like it was sitting out for a while."
• "Dry chicken, Dry pizza, and tasteless starters."

Ambiance and Cleanliness

Pros:

• "A beautiful restaurant with a cozy atmosphere and a stunning view of the lake."
• "This is a such lovely place and pleasant lakeview ideal to spend time eating a good meal."
• "Nice restaurant overlooking the lake."
• "Relaxed and sociable atmosphere and pleasant surroundings."

Cons:

• "No atmosphere as very quite. Could do with a bit of background music."
• "dirty restaurant"
• "Toilets were unclean."
• "This one had a slightly unclean feel about it (sticky tables etc)."
• "Whole restaurant looked and smelled like an old Diner."
• "Every time the toilet door was opened, the bad smell wafted towards the tables."
• "The restaurant was almost empty, however, we were directed to a table that was located beneath a leaking air conditioning unit."

Accessibility

Pros:

• "Very happy with the new COVID measure. felt a lot safer than any other in the area."
• "The wheelchair lift to get into the restaurant worked just fine and we were seated quickly and our order taken."
• "Lift for wheelchair access."

Cons:

• "As a wheelchair user, for years now this place has been hit or miss with their lift working, its just not good enough!"
• "There was a heater under the table, which was left there even after pointing it was a health and safety concern as I had two kids."

Value

Pros:

• "Cinema tickets got us 25% off as advertised on the way in, so felt like a great deal."
• "Potion size and quality of food was good and they also accept tastecard which makes it 241 which makes it very reasonably priced."
• "Great food, really good portion size."

Cons:

• "thought the glass of rose' wine a fiver was a bit steep and it was not a good wine"
• "They don't offer valuable meal deals for groups; you have to order individual meals, which is why dining there turns out to be too expensive."
• "The drinks were insanely expensive... The restaurant appeared to forget about our dessert."