wagamama tunbridge wells Reviews Summary

Service

Pros:

• "Beth the manager of this Wagamamas is especially helpful."
• "Amazing service from your takeaway staff!! After I decided to walk the 15 minutes to pick up my food (in the freezing cold) they went above and beyond to make sure my food made it home still hot!"
• "Absolutely amazing service by young Polly at the Tunbridge Wells branch of Wagamama."
• "Joanna... made the meal fabulous!"
• "Mo was brilliant, she was so helpful and made us feel really welcome."
• "The service was great and the food came quickly."
• "The staff were very friendly and helpful and the atmosphere was good."

Cons:

• "Uninterested and seemingly unprofessional waiting staff."
• "Take away /delivery service is very poorly organised."
• "The staff are overwhelmed and overworked."
• "Very slow to take order, drop and run with the plates."
• "Staff were too busy talking to each other to pay attention to the customers."
• "The staff is incompetent and unkind."
• "The staff are so rude and distracted."

Food Quality

Pros:

• "The food is excellent and the service is always amazing."
• "Food is delicious and everything is clean and tidy."
• "The food was lovely, I had miso ice cream for pudding and it was tasty, creamy."
• "This restaurant is very lovely, amazing ambience and super delicious food."
• "The dish was very tasty."
• "The food is always excellent!"
• "Food was delicious."

Cons:

• "The dumplings we've had were burnt."
• "Food was flavourless and noodles were cold."
• "The food was bland and tasteless."
• "Really poor … waited 40mins for collection that was cold, tasteless and portion size was far reduced vs eat in version."
• "Ordered a delivery from Wagammas, ramen came with the lid off and no sauce in the container, but everywhere else no taste at all to the ramen and gyozas barely cooked."
• "The noodles were way too soft and the broth was tasteless."
• "The ramen had absolutely no flavour!"

Ambience

Pros:

• "The restaurant had a interior refurb done and expanded into the building next door creating a more spacious atmosphere and has a modern and inviting décor."
• "Good vibe in the restaurant too as it was fairly spacious and well lit."
• "The atmosphere at Wagamama is relaxed and casual."
• "A nice atmosphere."
• "The atmosphere is more vibrant than most places locally."
• "The vibes of the perimeter is exponentially pleasant."
• "The atmosphere pleasant."

Cons:

• "We sat down at very uncomfortable bench seating with no back rest and tables that were annoyingly high up."
• "Place was noisy."
• "Too noisy, no acoustic treatment."
• "Overcrowded and very loud but I guess that's the style so not much they can do about that due to the communal seating arrangement."
• "Too noisy, food was not good at all, uncomfortable and crowded seating."
• "The entire restaurant was filled with screaming children and every single toilet was blocked!"
• "Everything is a mess!"

Management

Pros:

• "The manager was very helpful and understanding and in no way to blame."
• "I cannot recommend Wagamamas Tunbridge Wells enough."
• "Covid regs were followed."
• "The management team are great too."
• "A really well managed store."
• "Christian at Wagamamas in Tunbridge wells is a valuable asset to your business. He provides a great service with a smile even if it’s under a COVID mask!!"
• "The restaurant was well set up to operate during Covid-19."