Flower Station Reviews Summary

Customer Service

Pros:

• "Thank you for going the extra mile. Excellent customer service. Ordered in the morning and delivered same day."
• "Professional form the beginning to the end!"
• "Their tracking system is great and lets you know when the flowers have been received."
• "Delivery was excellent and you can track the delivery van as it travels around!"
• "Thank you Flower Station - excellent service and value for money - I will be using you again."
• "They show great care for their customers."
• "Very easy to order and delivery right on time."

Cons:

• "Not reliable at all! I had an extremely disappointing experience with flower station."
• "5 day delay in sending flowers to a bereaved friend- very disappointing and poor service."
• "No response to emails x3, nobody answers the phone."
• "Absolutely disgusting customer service saying there is no damage to the box & it is expected that the flowers are not fresh as it is an overnight delivery."
• "Terrible service, would not recommend anyone."
• "The customer service i have received has been appalling."
• "Customer support at FlowerStation could not contact the driver by phone."

Delivery

Pros:

• "The delivery was prompt, and the flowers arrived fresh and beautifully arranged, just as pictured on their website."
• "Delivery was excellent and you can track the delivery van as it travels around!"
• "They arrived within 3 hours!"
• "To my astonishment they were delivered by 10am!"
• "I ordered the flowers at 4pm and got them delivered at around 7 pm in London."
• "They were delivered within 4 hours of ordering."
• "Great service and delivery."

Cons:

• "Not only did they send the wrong flowers to the wrong address on the wrong day, the flowers died within 2 days."
• "Placed an order on 25th of May at around 8 am and left a note for the flowers to be delivered at around 9am, but obviously it did not arrive at that time."
• "Ordered the deluxe bouquet and a heart balloon... The balloon never arrived!"
• "The flowers I ordered were left by the supplier on the street. The flowers were stolen."
• "Ordered flowers for Valentines Day... but the driver decided not to deliver them."
• "The day came and the flowers were shipped to the WRONG address."
• "Extremely disappointed that by 1.30pm the flowers had still not been delivered."

Product Quality

Pros:

• "The bouquet was beautiful and my girlfriend was happy."
• "Drove there and we picked up some amazing roses, mini roses and foliage."
• "The flowers were received with surprise and love!"
• "The flowers are just gorgeous and always last a week."
• "The recipient sent me a photo and she was delighted with the flowers - said they were stunning."
• "My husband gets me flowers from them once a year for my Birthday and I have never been disappointed."
• "The flowers were beautiful and exactly as pictured online."