The Fine Flowers Company Reviews Summary

Customer Service

Pros:

• "Gabi and her team were excellent from the word go."
• "From start to finish the communication was perfect and made us feel at ease."
• "Gabi was responsive and accommodating regarding changes and adjustments to bring our vision to life."
• "Gabi was an absolute pleasure to work with, great in terms of communication and very helpful."
• "Gabi was super responsive and happy to have a number of video calls to talk through and finalise my requirements."
• "Throughout the planning process, Gabi made time to phone me if I was unsure about something, and quickly answered any questions I had."
• "Gabi was professional and always available when I needed her."

Cons:

• "Me and my wife are quite disappointed with the service we received from this company."

Flexibility and Accommodation

Pros:

• "They catered for last minute adjustments without concern."
• "The fact that the flowers were arranged with 2 days notice (due to COVID and pending lockdown) was unreal, the flexibility shown by Gabi to be able to produce such lovely flowers for our wedding was brilliant."
• "Last minute requests have been met and it took all the pressure away."
• "Gabi was fantastic throughout the whole process and very patient when we changed what we wanted a couple of times."
• "We had to postpone a few times during Covid and each time she was happy to rearrange and make sure I was still happy with all of my decisions."
• "I was still adding extras to my order less than two weeks before and the team were so flexible about this."
• "The process of postponing our wedding was exceptionally challenging but Gabi was professional throughout and clearly laid out all our options."

Quality and Presentation of Flowers

Pros:

• "The flowers were more than I expected them to be."
• "Flowers were delivered both to the venue and my husband's hotel ahead of schedule with everything as expected, meaning no stress for us."
• "It was simply stunning and we received many compliments from our guests."
• "The flowers were STUNNING and were so so fresh and smelt AMAZING."
• "The flowers were extremely fresh and high quality and everything was put together very tastefully."
• "The flowers on the day were absolutely beautiful."
• "The flowers themselves were absolutely stunning and beyond my expectations!"

Professionalism and Expertise

Pros:

• "Not only is she really easy to talk to and get on with she guided me perfectly in suggesting flowers/combinations that would complement my colours for my wedding day as well what would economically work best."
• "Gabi was particularly helpful in imagining our big day as neither my partner nor I have bought flowers on this scale before and her suggestions after listening to our ideas and colour scheme were simply perfect."
• "I could not have asked for a better florist and would highly recommend her to anyone looking."
• "Gabi understood exactly what we wanted and also made great suggestions which gave us more than we ever could have imagined as well as being cost saving."
• "She doesn't make recommendations based on the most expensive option, but instead recommends what would work/look best on the day."
• "She listened to all our thoughts and preferences and offered lots of helpful advice and added her own creative flare."
• "Gabi really understood what we wanted."

Value and Cost-Effectiveness

Pros:

• "Gabi tries to keep costs realistic by advising on what she thinks is necessary and what she thinks would be a waste."
• "With her prices being very very reasonable I would recommend anyone planning their special day to use Gabi and her team."
• "Prices are very reasonable, the flowers are great quality and the process couldn’t have been easier which meant we were able to relax and enjoy the day!"
• "The whole planning process was seamless and she really works with you to create your perfect set up within your budget."
• "Gabi and her team provided us with beautiful bouquets, buttonholes, ceremony room and wedding breakfast room flowers for our wedding at Great Fosters in Egham... and also offering cost saving tips like using bridal party bouquets on the top table post ceremony to add colour and save on more arrangements."

Personal Touch and Care

Pros:

• "She was so accommodating of my many mind changes (including the colour palette at one point and later last minute add ons!) despite it being an intensely busy period for her."
• "Your time, dedication and hard work have, once again, paid dividends."
• "She also suggested the most beautiful and meaningful little heart arrangement to hang behind the top table in honor of my mother (who has passed), which really added a sweet touch to the reception."
• "Gabi was so supportive and understanding of our situation."
• "We are forever grateful for helping making our wedding perfect!"
• "Thank you so so much Gabi and Barbara, I really appreciate your suggestions and guidance, as well as the skills and effort taken to create a wonderful display better than we could have hoped for!"
• "I cannot thank Gabi enough for doing the flowers on my special day."