House of Faiza Reviews Summary

Order Fulfillment and Delivery

Pros:

• "Part of an order arrived early and I was very impressed."
• "House of Faiza has impressed me with their collection."

Cons:

• "Bought a suit a few months back but it’s taking longer than anticipated."
• "Paid £139.99 for a suit in May 2023 and still haven’t received it."
• "I ordered for £109.99 on 21st July 2023, still have not received the product."
• "Ordered two suits in June, only one arrived on time."
• "They never delivered dresses my family and I ordered in June 2023."
• "I ordered a suit over 6 months ago and it still hasn't arrived."

Customer Service and Communication

Pros:

• "Initially they were prompt at responding."

Cons:

• "When I asked for a refund, they said they would arrange it, now they are not even responding."
• "I've emailed them for an update and now they are not responding."
• "Support doesn’t respond when you email them and their business chat knows nothing."
• "They haven't had the decency to update me on the delays."
• "Every time I reach out to them they tell me it’s going to be another week before it can be dispatched."

Product Quality and Authenticity

Pros:

• "My wife ordered some clothes for Eid which were meant to be despatched at the start of the week."

Cons:

• "They sent something that wasn’t even close to what I ordered."
• "Received a faulty item - with actual pieces broken off and shoved in a packet."
• "The dress arrived 2 months after it should have. When it did arrive it looked nothing like the picture."
• "I ordered a green suit and paid £37 in August. I am still waiting for the suit."

Refunds and Returns Policy

Pros:

• "After chasing my order, I'd given up and had asked for a cancellation."

Cons:

• "I asked for a refund in September they said they would arrange it, however, I still haven’t received my refund."
• "I asked for a refund as they have failed to deliver the order and have unlawfully kept my money."
• "They keep sending me automated emails we are in October now no sign of refund so please avoid and do not place any order."
• "They are refusing to offer me a refund and I have been chasing them for weeks."