Diya s Reviews Summary

Customer Service

Pros:

• "Excellent service from the ladies and gents at Diya's."
• "The staff are helpful and attentive couldn’t fault their service."
• "Customer service was brilliant, especially from Nayla."
• "The staff were extremely helpful and providing lots of different options of outfits."
• "The customer service was amazing as they assisted as according to my needs."
• "Superb customer service, friendly staff and fantastic choice."
• "The staff was incredibly welcoming and helpful."

Cons:

• "The staff spoke to me very rudely and refused to show me items that I was looking for."
• "Staff are very rude, have bad attitude with demeaning behaviour & their communication is very poor."
• "The service I received was a far cry from the service I received the first time."
• "Diya’s offer a lot of nice looking outfits at reasonable prices. Unfortunately the customer service is awful."
• "Horrible customer service. The staff doesn’t know how to speak to their customers."
• "Customer service at Diyas is appalling."
• "Nikita, the supposed face of customer service, was not only unhelpful but downright nasty."

Product Quality and Selection

Pros:

• "prices and ranges in everything is great."
• "Our outfits were made on time exactly how we wanted them. Everything about them was perfect."
• "Absolutely beautiful dresses and amazing customer service!"
• "Great collection of high quality clothing, absolutely loved the outfits."
• "They have such a large selection."
• "Diyas has a lovely collection of bridalwear, and really good customer service."
• "I was impressed by the selection on offer and the quality of the clothes."

Cons:

• "This back-and-forth made the overall experience less than satisfactory, especially since I had only been able to collect my outfit, necessitating an additional trip."
• "They were trying to sell an old,stained wedding gown to me."
• "The netting underneath the heavily embroided lengha was also showing in some places and I repeatedly asked the tailor to cut it or hem it up so that it doesn’t show."
• "On top of that the trousers material are completely different to what was promised, using cheap thin material instead of those used for good quality trousers."
• "Also found some black thread in my white kurta which is trapped between two pieces of fabric, the only way to remove it would be by cutting it out."
• "However the shop should keep more than two saris of the same style in stock as we were all unable to order a sari or all get the same because of this."
• "I am surprised that I received it and still unhappy that I now have to take up the netting underneath which is too long and showing in some places."

Price and Value

Pros:

• "What is even better is they are generally flexible with prices - I managed to get money off both of my outfits."
• "Best quality and great prices."
• "It is also very good value for money, the price is very reasonable compared with others."
• "The prices of the clothes are very very reasonable."
• "Great price too 👍"
• "The prices were reasonable."
• "Diya is the best place to shop and is really good value for money."

Cons:

• "They shamelessly jacked up prices on every item I considered."
• "When we got to the till the owner Nikita said the items are discounted and therefore she wants cash only."
• "Feel as though I’ve been scammed."
• "The sales people made a lot of empty promises just so we would purchase the dress that the tailorer could fix but when we went to her she said not possible."
• "Missed out on one star because the sales people made a lot of empty promises."
• "Diyas have not been honest & don’t deliver what they promise."
• "Would I return to Diya with my friends to purchase more outfits for our forthcoming events. A very big NO WAY."

Tailoring and Alterations

Pros:

• "Also, highly recommend the tailor Rubina who is in-house who is really helpful."
• "Need a little alterations which was done there and then by the lovely team."
• "The cherry on the cake was that they have an in-house tailoring service upstairs that will do any alterations you need on the day, no questions asked."
• "Any adjustments I needed got tailored straight away."
• "they have professional tailor team."
• "The tailor Ali who altered my blouse for my sari was amazing."
• "There were slight changes to make, but they made perfect changes on the same day no fuss at all!"

Cons:

• "When I asked for the third time to make it shorter he just HACKED at it with scissors leaving a jagged uneven edge."
• "The back of the blouse was loose and it was only on insistence from my aunt did the tailor agree to tighten it."
• "It was too small so the tailor let it out. He let it out too far and when I asked to bring it back to a smaller size he said NO."
• "Tailor lady is the sweetest. Missed out on one star because the sales people made a lot of empty promises just so we would purchase the dress."
• "Unfortunately, my partner's dress arrived later than the agreed-upon date, which we had chosen together."
• "I spent my wedding reception night feeling like a fat saggy mess with a poorly fitted dress that was fraying at the edges, and was still too long - so long I could not dance in it and when I tried I ended up falling over."
• "Nice selection, TERRIBLE tailoring and poor customer service."