Floom Reviews Summary

Flower Quality and Freshness

Pros:

• "My friend sent images and the flowers were so fresh and beautiful i was really impressed."
• "The flowers arrived on time and were absolutely gorgeous! Beyond what I expected."
• "The Orchid I ordered was an absolute delight to behold, showcasing their dedication to providing top-notch aesthetics."
• "They say that they rarely see such beautiful flowers. It feels like they have just been picked."

Cons:

• "Unfortunately, when the flowers did arrive, they were not fresh. My mother immediately contacted the florist and informed them that the flowers were old."
• "The roses did not look fresh and there was no foliage in the bouquet as shown on the pictures on the website."
• "Flowers delivered half dead and customer service advised me to cut them stems and put them in water."
• "Very disappointed. Flowers are sent for a special occasion and you should be able to rely on the company and that they understand that."

Customer Service Experience

Pros:

• "Thanks to Olivia for going above and beyond with her communication on this order! Will definitely purchase from here again!"
• "With in minutes I receive another email, informing they had read email and had gotten in touch with florist to explain my sister’s situation and would try to deliver ASAP."
• "Fantastic service and very kind, helpful and informed staff. It was nice that they didn't have in stock what I'd ordered on the website, they were kind enough to call me and suggest other options."
• "The employees provided great customer service - they were attentive, alleviated my worries, and made sure my needs were met."

Cons:

• "The 9 hour time difference with California made it difficult to get in touch with their customer service team."
• "Awful experience. Ordered a bunch of red roses which looked elegant and classy on the website, costing around £50. Emailed a complaint and called them 3 times to ask for compensation for which I had to fight for half my money back."
• "I have used Floom twice to purchase and deliver exquisite, premium floral bouquets. These have both been handled expertly and carefully delivered with diligence by Floom associates."
• "Customer service was no help, did not respond to my chat. Had I known a vase was not included, I would have selected another arrangement with a vase."