TGI Fridays - Brighton Marina Reviews Summary

Service

Pros:

• "Servers are wonderful and lovely setting"
• "Staff were very friendly but just not enough of them to cope."
• "The waitress was nice, but one person could not stop the Titanic from sinking."
• "The manager here was attentive and helped with one of my party having a gluten and dairy allergy."
• "Michael was our waiter for the night. He was the best!! Greatest personality!"
• "Absolutely amazing service last night. The staff couldn't do enough for us."
• "Very friendly staff, always give you a nice welcome. Relaxed but vibrant atmosphere."
• "Staff are incredibly friendly, in the face of some rude customers next to us they were extremely respectful."

Cons:

• "Took far too long to be sat down, order drinks, order food and for the food to arrive in a restaurant that was a quarter full!"
• "Service was slow, how can this be because of events from the day before?"
• "Service was fine, but the prices are far too high and portion sizes are far too small."
• "I have worked in hospitality for 15 years as a manager and this restaurant had the worst service Iv experienced in a long time."
• "Waited for ages to be seated as none of the staff seemed interested in greeting us and offering a table."
• "Poor service, booked at 5pm on a Sunday. Seated quickly but took 15 minutes and only after us asking for someone to take our order."
• "Absolute shambles, if I could rate them 0 stars, I would."
• "Understaffed. Lots of unoccupied tables but told a 30 minute wait."

Food Quality

Pros:

• "The food was good, well what we received was."
• "The food and drinks are amazing. Went for girlfriends birthday, the food took a little longer then normal."
• "The food was lovely and the restaurant had a nice atmosphere."
• "The food, service, and overall experience was 5 stars."
• "Food was great, but service was not, they gave our starters to the wrong table, and then they gave us their starter."
• "I especially loved Michael, the waiter who was so joyous and happy to serve our table."
• "Drinks are quick to arrived after we order, but the food takes almost 45 minutes before it arrives on our table."
• "The food at TGI Fridays in Brighton Marina was appalling and overpriced."

Cons:

• "Ordered the full rack of ultimate ribs. What a joke they were! It was a half rack at best."
• "Half the menu was missing, the burger bun was burnt and came without any salad."
• "Food took over 1 hour despite being 9pm on a Sunday night and only 2 other people in there."
• "My friend threw up later in the evening several times after having their burger!!"
• "We were all left disappointed, very expensive for the small portion you get."
• "Shockingly bad. Last Wednesday my partner and I came in to dine in the evening on a whim and it didn’t take long to regret that decision."
• "AVOID the STEAKS really bad! Its So TOUGH and CHEWY ordered medium rare."
• "Most disgusting meal I’ve ever had in my life. Everything that could of gone badly went worse."