Blake Dental Reviews Summary

Staff and Service

Pros:

• "So impressed with this Dental Surgery, was seen promptly, very kind and professional staff."
• "Chloe and the front of house staff have been a pleasure to deal with and do everything they can to assist with appointments and scheduling."
• "Leanne and the rest of the team are also fantastic. Very friendly and again Any concerns I had were sorted and everything was at my pace and all treatment was well explained!"
• "They work throughout professional and keep their customers safe in this difficult times."
• "They are a friendly, calm, professional team with good communication skills."
• "I have nothing but positive things to say on the service and professionalism of the dentist, technician and reception staff."
• "The ladies on reception are ever so polite and accommodating and the dentists genuinely listen and care."

Cons:

• "Sadly, I have come to expect to be treated like dirt when using NHS services; passive aggressive reception staff, waiting way beyond allocated appointment times etc."
• "I agree with the other reviews here. My advice would be to avoid this practice if you are a NHS patient."
• "Personally, I just think they are money grabbing and don't really care about your health."
• "This has to be the worst dental practice I have ever visited."
• "Very unprofessional dentist, receptionist and everyone else are very nice but the dentist is totally out for money."
• "The service at reception was good but the dentist himself and his approach leaves a lot to be desired."
• "Bad Dentist. They ask for a review before the problems start."

Facility and Comfort

Pros:

• "The ambience is very relaxing most of all spotless!"
• "As soon as you set foot into the dental clinic my first impression was a smart professional practice."
• "This is a bright, clean practise and the reception staff are helpful and professional."
• "Lovely reception staff, very patient and polite and the whole place is spotless."
• "On arriving at the practice the reception area was a calming and a peaceful area."
• "The surgery is very clean and air-conditioning was cooling in today's heat."
• "It's a very clean and modern environment."

Cons:

• "I had the same tooth drilled and filled 3 times because of their shoddy work."
• "Another dentist has had a look at my teeth and Cairn and Braes work was supposed to be preventing my teeth decaying not fixing broken ones turns out there was not a lot wrong with my teeth and they have put fillings where they were not needed and badly."

Treatment and Care

Pros:

• "Blake (previously Cairnbrae) are also amazing with children - they are patient and kind, and speak in a child-friendly tone and explain what’s going on."
• "Dr Imrans patience and affection was immaculate when dealing with a child!"
• "Both Katie and new dentist Ravina were very good at explaining everything throughout my appointments in order to ease my nerves."
• "The work I had carried out literally changed my life and I have no complaints."
• "The results are just fantastic. An all-round 10/10 from me."
• "After years of being unable to chew food properly or have the confidence to laugh and smile, I am now able to lead a normal life."
• "Received excellent treatment here. Imran and the dental nurse are kind, gentle and quick in their treatment."

Cons:

• "I do not rate the hygienist appointments. They hurt... A lot."
• "You get your appointments all min 3 months apart (So your free NHS treatment times runs off and you would end up by paying for the last couple treatments)."
• "Not so happy though about the price of the composite filling - it’s listed at considerably cheaper than the £225 that I was charged."
• "£310 in all is expensive for a composite filling, not sure I’ll be going again here for treatment."
• "I had a private Denplan agreement mapped out and paid monthly fees for the plan only to be told that areas listed on the plan were in fact not covered by the plan."
• "In my opinion he failed in his duty as a dentist."