Currie Motors Toyota Twickenham Reviews Summary

Customer Service

Pros:

• "Hussain was extremely helpful and well informed, made the whole process so easy."
• "Everyone at Toyota Twickenham delivered a great service, but particularly Aleks Relic."
• "Extremely good customer service when I went to choose a car."
• "The after-sales service was also excellent and his manner pleasant so we felt very much reassured to purchase our car from him."
• "Very kind, helpful and professional person who has given us the best deals and helped us through all the process of purchasing and aftercare of the product."
• "Marian-Bogdan Lucaci was always willing to go above and beyond to provide excellent customer service."
• "Antoun was outstanding, giving the best ever customer service I have experienced."

Cons:

• "The parts department (if you can get through) are utterly useless."
• "Mixed level of customer service. When we first went in, we couldn't see any customer service staff except one person who was attending to another customer."
• "This dealer is absolutely horrendous. No customer service and tried to charge for items that was not needed."
• "I have never had this much hassle buying a car, and do not expect to return to this dealer in the future."
• "The customer service is appalling. Bought a brand new car in March and already the battery is faulty and getting no help what so ever from currie motors."
• "Had to wait at reception and nobody was bothered about us. We were completely ignored."
• "Worst customer experience ever. Called in and booked a test drive, travelled half an hour to get there only to be told that everyone was too busy and that I couldn't have a test drive."

Sales Personnel

Pros:

• "I was served by Anthony Mach, he was absolutely brilliant from the word get go."
• "Jason & Liam ... really kind and thoughtful gentlemen ... an asset to your company."
• "Aleksander Relic is amazing and the best dealer we’ve ever met."
• "Anthony is a credit to Toyota very friendly and approachable and informative."
• "Jarred Ross... went above and beyond what was required of him to ensure our car purchase and all our needs were met."
• "I had the lovely experience of being served by Antoun Issa. He was amazing, kind and so informative in helping me to make my choice."
• "Excellent customer service from Colm Keane. He was super friendly, answered all our queries and explained everything clearly and very patiently."

Cons:

• "Popped in on Saturday... Finally got to see a salesperson who had little or no interest in telling us about the Rav 4."
• "I recently had a disappointing experience with Toyota Twickenham. The senior sales staff were uninterested in selling cars and treated me with a condescending attitude."
• "The sales agent and manager refused to negotiate on the price at all."
• "We told the sales person that we were not happy with the treatment and leaving without test driving the car he wasn't even apologetic."
• "The salesperson did not seem knowledgeable and he was a senior salesperson."
• "But Toyota Twickenham did not disclose to me about this fact... The Manager, Nathan, said he WAS aware of this car has been licensed for taxi but he said he DID NOT HAVE TO disclose the fact to customers."
• "Absolutely rubbish. Reached for my appointment 5 minutes early. There was no sign of the sales person."

Vehicle Condition

Pros:

• "I now have a new car which I hope to enjoy for many years to come."
• "All minor niggles highlighted were taken care of and the car was immaculate on collection."
• "Not only was the team and their service great, but the car was given to us very clean and in great condition."
• "The car was very new, very little millage, and high spec - an absolute pleasure to drive!"
• "After reporting the issue within a day my car was taken to service shop and light was fixed."
• "A fantastic garage with a really professional staff, who provided us a great treatment, getting us the best options for our purchase, a second hand car, which was displayed in a great condition."
• "We just bought a Toyota Corolla Estate and it has been a great experience."