Berretto Lounge Reviews Summary

Food Quality

Pros:

• "Food was tasty, well cooked and spicy where it should be."
• "The burger is great with brioche bun, with a tasty sauce and a juicy patty."
• "The brisket is very delicious and it comes with a seasoned bowl of rice."
• "Vegetarian halloumi burger and a latte which was delicious!"
• "I had the katsu chicken burger and it was really good."
• "The sweet potato veggie waffles were seriously good."
• "My wife adores macaroni cheese with smoky bacon at under a £10."
• "We had 2 lounge english breakfasts and pancakes. Liked the vibe and space."

Cons:

• "Chicken burger...the exterior was cold, the interior seemed unnaturally overheated."
• "One of the friends had a hair in their beans. The meal was sent back."
• "First order, for coeliacs, contained 2 x chicken and bacon dish...weren't remotely hot."
• "Sausage was tough, (possibly kept warm too long, or heated up a few times)."
• "Food was very slow coming, and it was cold when it arrived."
• "Didn't enjoy the food, and this opinion was shared with the rest of our group."
• "The food is awful...we had to send back pancakes that tasted sour."
• "The food was sub standard ...mediocre at best....parts even frozen."

Service Quality

Pros:

• "Service was better, staff were polite but didn't really engage."
• "Just order and pay at the bar so easy. Great selection of wine."
• "The staff are lovely, the food is good and they have a great selection for my friend who has a gluten allergy."
• "All staff are lovely and welcoming, the place is always clean."
• "Staff were helpful and friendly, didn’t keep bothering us or trying to get us to leave."
• "The staff are absolutely lovely here! One staff member was extremely helpful."
• "The service was excellent. The vibrant array of colours and paintings & portraits cause the place to stand out."
• "The people working here are incredible. Food is amazing. Great ambience."

Cons:

• "The service at Berretto Lounge was notably slow."
• "The visibly overwhelmed staff struggled to manage the influx of customers."
• "We asked for a couple of plates of tapas to come out first but all the food came out together."
• "Second order from same table took over half an hour to come."
• "Service from staff was very good and professional, but we had to wait around 30 mins for food."
• "The staff are very nonchalant, it's ridiculously overpriced and the food is average AT Best."
• "Staff are ok, the tapas that we ordered and how it was described was not what came out."
• "Manager is shocking. Stood at door and refused entry to my friend and his wife."

Ambiance and Atmosphere

Pros:

• "Great atmosphere, nice and spacious, very well decorated to create a calm, chilled vibe."
• "Lovely place to eat with friends or family. Lots of choices to suit everyone."
• "The bonus is that you can scan the QR code and order and pay straight from your table."
• "The atmosphere feels sophisticated but low key, which definitely helped chill me out."
• "The atmosphere is chill, but upbeat, the food is fantastic for the price."
• "Loved this cosy little cafe restaurant, felt cozy not a busy restaurant atmosphere."
• "The atmosphere is great in here, especially with the big window open."
• "Interesting place to sit with friends or family: relaxed and fun."

Cons:

• "The building isn't built very well to accommodate a lot of people so it can feel quite claustrophobic."
• "A bit on the pricey side for Beeston."
• "It’s fine if you just want to lounge with a drink, coffee or tea but I wouldn’t eat here."
• "I'm not saying I wouldn’t be back but I might wait for a table at Rosie’s instead in future."
• "Went in and wished we had not, shabby decor, the room too large with high gloomy ceilings."
• "It's a bit loud for a saturday morning which meant chatting to friends was quite difficult."
• "The venue is roomy, spacious/good for family's. However, both times we've been the food has been a mixture of bland."
• "It was pretty full - not surprisingly for a Saturday morning - but there didn't seem to be enough staffing."