Address: 50 Waterloo Rd, Poole, BH17 7LG, United Kingdom
Phone: +441202696666
Rating: 4.4
based on 142 reviews.
Customer Service
Pros:
"Booked my day & time, arrived & was greeted with a friendly happy fella who took my details & told me they would get to my car next!"
"As usual Formula One staff were friendly and helpful and I was happy with my MOT and Service and with the price."
"Fantastic service from Richard and his team yet again – they're honest, trustworthy, great on price and quick."
"The Manager was very helpful in explaining other work that was required and giving us a printed quote to take away and consider."
"The manager 'Richard' showed the upmost professional approach to customer service with a polite and courteous attitude not seen in other garages."
"Professional staff. Very polite, patient and courteous."
"The customer service was exemplary and top drawer."
Cons:
"The mechanic that did my tyres did a good job but I am disappointed that I had to wait 25mins for you to start the job when it was booked in for a certain time!"
"They followed to say that they were to busy to call and just added it to the end total."
"Avoid at all costs ask who could mend my car got a quote back for a timing belt for £360 that was yesterday got a reviewed quote now for nearly £600."
"Damaged my wheels and then denied everything."
"Customer service said they was too busy to get a price for me that day."
"Awful experience - charged one price online - then arrived to the centre - and they charge £150 3 times the quoted price."
"Totally unreliable and terrible customer service."
Booking and Timing
Pros:
"Ready to go when arrived, waited in lounge provided has toilet facilities."
"Only had to wait ten minutes (they were very busy)"
"I took advantage of a reduced price service and MOT which was offered in January (booked it in for June)."
"The service was very prompt and did the job perfectly."
"Arrived early and the fitter promptly got on with my job."
"Was able to book online."
"Changed the time and day without issues."
Cons:
"Booked for 15:30pm for 2 tyres and alignment. got there 10min before but had to wait 2hrs."
"Booked and paid for a mot & service online with an online offer only to be told day the before at 5pm there was no one to do it."
"The problem is I paid on the web and am now £59 out of pocket."
"But I was booked in for a 're gas as well. Unfortunately the machine was playing up so it couldn't be done."
"Took car in for 9.30 appointment for 2 tyres and air con refill. Arrived 10 minutes before appointment as requested, left car there and expected call around lunchtime to collect. 6 hours later still no call."
"Wasted my time getting to a Saturday morning appointment at the Poole fitting centre only to be informed that only one tyre out of the set of four Pirellis I had paid for, had been delivered."
"Time slot booked and paid for, for 12.30 but tyre fitting wasn't started till 13.10."
Facilities
Pros:
"Comfortable waiting room with large window looking over the workshop."
"Greeted by a super friendly staff member, allowed us to go buy coffees and snacks nearby and bring them into the waiting area."
"Always service there my car and newer have problem, always doing MOT test with you can booking online and get cheaper :)"
"The Manager and other staff we spoke to were very friendly, helpful and courteous."
Cons:
"Waiting Room is soul less."
"There were no newspapers in the waiting room only scruffy old magazines and the coffee machine was being repaired all of the time I was there."
"The way in which they changed the tyres on my car was diabolical! Up on a jack, outside the workshop...causing the loudest of noise when driving away."
Price and Value
Pros:
"Brilliant, polite staff and absolutely the best price ever paid for a full service on my car and MOT."
"Good price mot 26 pound.. failed MOT front axles both and wheel bearing with aligment check after."
"Definitely recommend Formula 1 for service levels and value for money!"
"Price for full service is absolutely reasonable."
"Price for the tyre (Avon ZV7) far beat any other local competitor in price as no other place seemed to stock my tyre size."
"I always use Formula One for the consumables on my car. Their prices are about the cheapest in the area for decent quality tyres too."
"I preordered 2 tyres at a really good price a lot cheaper than kwick fit."
Cons:
"A Rip off!!! This garage used to be good until the 'fatman' became the boss. Don't go there, they WILL RIP YOU OFF."
"They told me they left the key In overnight and drained the battery."
"Charged one price online - then arrived to the centre - and they charge £150 3 times the quoted price."
"final straw they unnecessary adjusted the tracking on the car and had to take it back up to Ford to get the tracking done properly."
"SO my cheap service actually cost me £255.00 Not so cheap!!!!!"
"They will fail you on things that are a pass... and charged an exorbitant price to do what I could have done with a £5 eBay kit."
"Been using them for a good few years for tyres on my partners driving instructor car, then started getting overpriced on the same tyre type, and brand compared to their online price."
Professionalism and Trust
Pros:
"Staff always helpful and honest."
"A garage you can trust!"
"They were very honest and upfront about the potential cause/cost and swift to repair it."
"Although i opted for a tracking check it did not need adjusting so i did not need to pay for that service, that is honesty for you."
"They are friendly staff who take it upon themselves to explain everything in detail to you."
"Gentleman on the other side sounded genuine and trustworthy."
"Superb price and superb service !!"
Cons:
"They were very casual about it all and happy to shift the blame to one and other."
"Made to feel that I was there at their convenience."
"Asked for a quote for some work on my car, they kept saying they would get back to me with a price, but instead ignored the request multiple times."
"The man on reception was rude and just huffed."
"A full services completed in a timely manner with good communication throughout. On recommendation some extra work was completed on the car, however some of this work was not completed correctly which resulted in brake failure and very scary situation."
"Don't know if I have just paid for unnecessary work!!!"
"Avoid they could leave your car in a dangerous state!"
Reliability and Communication
Pros:
"Prompt turn around and when I got home and thought something was wrong they sent someone out within an hour of my call to check and make sure everything was alright."
"Great communication and helpful friendly staff!"
"Booked in for a master service £115.00 Fantastic price, good location and easy on-line booking."
"Excellent service booked online without a problem dropped car in on the morning of service had a call saying what work needed doing and talked though it and ok it."
"What an amazing service I have just had from these great guys."