Melbicks Garden Centre Reviews Summary

Staff and Service

Pros:

• "The staff are very helpful, don't be afraid to ask for advice."
• "Staff are helpful and friendly."
• "The staff we spoke to for advice were very knowledgeable, friendly, efficient and helpful."
• "Very helpful staff!"
• "The staff are friendly and helpful, and have given me great advice on how to care for my plants."
• "Staff friendly and extremely helpful, even helping you to carry large, heavy items to your car."
• "The staff were wonderful, nothing was too much trouble."

Cons:

• "Lady taking orders in restaurant is ignorant. She got the order wrong and instead of apologising, told me it was my mistake and refused to honor the missed food order."
• "the service in the restaurant was awful we sat waiting for 30 mins after shown to the table, no drinks either..."
• "Staff are slow and very rude."
• "The server seemed reluctant to serve us it was 4.45."
• "Rude and horrrivlw staff."
• "The staff are not the best - very rude and a lot are not friendly to black or Asian customers."
• "Very difficult to spot staff from the back in their grey tops."

Facilities and Accessibility

Pros:

• "Lots of parking."
• "95% of the store has superb wheelchair access so very easy to get to have a good look around at the plentiful well displayed different areas and sections."
• "Free car parking and always pleasant staff."
• "They have free wheelchairs if needed."
• "Very disabled and wheelchair friendly."
• "Dog friendly inside and out. It’s nice to find somewhere to eat where you can take the dog and to be able to sit inside if the weather is bad is fab."
• "Dog friendly garden centre, restaurants have seating where you can sit with your dog."

Cons:

• "HS2 works have caused this to be so hard to get to and get out of."
• "Easy access and parking, but note ongoing road works to accommodate HS2 means your satnav may not give accurate info in the vicinity."
• "The only downside and this is down to how popular the garden centre is, finding a parking space took some time."
• "Very busy not helped by a coach full of disabled people in wheelchairs the place is not suitable it has ramps were wheelchair can get out of control and aisles are too narrow."
• "The slopes are only usable for a person who has able-bodied support... No friction bands, they support breaking."
• "Excess watering forms deep puddles on some walkways, difficult to avoid, and no alphabetic or consistent grouping of all plants was unexpected."
• "A trolley park by the car park, would be helpful."

Food and Restaurant

Pros:

• "Great garden centre with a fantastic restaurant and separate cafe for tea and cakes."
• "The scones were absolutely delicious, and the staff and service was superb."
• "The food was yummy 😋 !"
• "The fish and chips they serve were the best I have ever had."
• "The café has a good selection of cakes and the coffee is good!"
• "Their restaurant was amazing and the food is incredible and brilliant value for money!"
• "The food was amazing I had 3 salads because they all looked so good I couldn't decide."

Cons:

• "For the past few visits when ordering food they inform you that there will be a 25 minute delay for food, only when you are about to pay."
• "Just dissapointed we couldn't get to have lunch in the cafe they were queuing and very busy there."
• "We had to wait 27 minutes (not that I was counting😅!) to get the food though and there were only 3 other tables full, so that needs improving."
• "The queue to order food and get it was ridiculous."
• "the service in the restaurant was awful we sat waiting for 30 mins after shown to the table, no drinks either..."
• "Restaurant wait time was advised 45 minutes and with a much reduced menu."
• "Disappointing lunch in the restaurant. The meal took 40 minutes to come so we’d finished the drinks long before then."

Value and Pricing

Pros:

• "Good value proper butcher on site too."
• "The prices are good."
• "It's a complete package and the prices aren't that bad at all."
• "Good varied stock at reasonable prices."
• "The quality of plants is excellent and though not cheap, they are good value."
• "We purchased some tulip and daffodil bulbs, some of which were at 75% discount."
• "I purchased, along with basic stuff like gloves and a saw, a Husqvarna chain saw at a price that 'killed' Amazon."

Cons:

• "Prices generally seemed high."
• "Although maybe a bit pricey on some items."
• "The last twice we have been we have missed items from our order."
• "The garden centre was pleasant but overpriced."
• "Nearly £5 for a scone with jam & cream, I could have a small carvary in a local pub for that."
• "The only downside is that it's not very budget friendly, perhaps okay If you're just getting one or two things, just keep in mind you'll probably be spending a lot here. The plants are pretty affordable though and they are of great quality."
• "Garden centres like these are so beautiful and they have absolutely everything but I actually don’t understand why everything is so overpriced."