Dobbies Garden Centre Atherstone Reviews Summary

Garden Centre

Pros:

• "Fantastic garden centre with every need for the garden, cannot fault it especially since it has been refurbished."
• "Lovely garden centre that is very well kept with neat and tidy aisles and products that are easy to find."
• "As garden centres go this is one of the better ones. The plant selection is good, and generally reasonably priced."
• "This is a quality garden centre with friendly and knowledgeable staff throughout."
• "Dobbies has everything for the garden and is well laid out."
• "Great garden centre, with a lovely café."
• "Fantastic garden centre. Great choice of indoor and outdoor products."

Cons:

• "Shed and greenhouse supplier but very expensive."
• "Blocked doors and removed the walkways which makes it a sterile place with no obvious route around and no defined departments."
• "In general, this place is less of a garden centre and more of a wildly overpriced bric-a-brac shop."
• "I don't think much to the garden centre as everything is overpriced."
• "It claims to be a garden centre. It's full of the usual tat."
• "I have been visiting Dobbies Atherstone for years, and sadly have seen this garden centre get worse and worse."
• "A huge part of the centre is semi derelict, the outlet store never opens despite being advertised as so."

Restaurant/Café

Pros:

• "The jacket potatoes we had for lunch were excellent."
• "Restaurant meals very very good. So much so, need to book for 'table cloth area' or avoid peak times!!"
• "The restaurant is still great so occasionally pop in for a coffee with a friend."
• "The range of cakes were good again a little expensive but the mince pies were lovely, the plain scones had far too much salt in them."
• "Food and drinks really good as usual."
• "Food was good.. we had jacket potatoes tuna salad."
• "Restaurant is clean and tidy with a good food offering."

Cons:

• "Absolutely disgusting service. Will not be returning."
• "The food (breakfast) was very very poor adults breakfast small child's breakfast only 4 items with no bacon for the kids."
• "Had sausages, mash and vegetables and did not really enjoy. The sausages and mash were ok but carrots were burnt and the leeks were not cooked enough."
• "The cafe is truly shambolic in its operation."
• "Had lunch in the cafe last week. .very overpriced and counted 12 chips on my friends plate !!"
• "Cafe slow service, staff look like they are ready to beat you up."
• "Food in cafe needs a lot of attention had jacket potato with cheese and beans no butter on potato, potato was cold as was the beans."

Customer Service

Pros:

• "Staff in plant area lovely and helpful."
• "All the staff were great. They had done all they could to be Covid-secure."
• "There Customer service was excellent they were both polite, extremely happy and friendly."
• "The manager and staff at store level are second to none. Professional, friendly, helpful."
• "All the staff were helpful and they didn't stop smiling and working hard to make sure everyone was happy."
• "The staff who assisted myself and my family were absolutely fantastic."
• "The staff were very helpful and friendly (as always)."

Cons:

• "No one but ground floor staff seem to care about customers."
• "The staff member was nothing but belligerent towards us and was very unprofessional."
• "Staff have let this branch down. Today at around 2.45 we watched as a member of staff spoke down to another member of staff."
• "Staff member on 'Customer Service' till and deputy manager were just plain rude."
• "No one knew what queue to be in, the staff were spending more time having to apologise to customers than serving."
• "Staff are at best indifferent at worst rude."
• "The manager is rude, abusive, confrontational and dismissive."

Accessibility

Pros:

• "I travel 20 miles to get here because it is a pleasant drive."
• "Roomy and very wheelchair accessible."
• "Good parking."
• "Large on site restaurant, friendly staff, huge car park and disabled access across the whole site."
• "Good parking and easy wheelchair access."
• "The vast majority of the site is dog friendly, which is brilliant - there is even a section of the restaurant that is specifically for dogs."
• "The staff were very helpful as we had several people in the group who were in wheelchairs."