Address: Stourbridge Rd, Catshill, Bromsgrove B61 0BL, United Kingdom
Phone: +441527835084
Rating: 4.3
based on 144 reviews.
Garden Centre & Plants
Pros:
"Gorgeous little garden centre, free parking, lovely cafe, great plants, amazing selection of unusual gifts cards, fair pricing."
"A wonderful little garden centre, healthy plants, reasonably well priced."
"This garden centre is cared for and it shows."
"Absolutely top quality and fantastic range of plants to include many unusual varieties at great prices."
"It’s very big with lots of healthy plants and flowers. Great Christmas displays and festive atmosphere."
"Always a lovely selection of plants, all looked healthy, prices quite reasonable too."
"Very impressive range of plants, one of many places around the area that we buy from periodically."
Cons:
"Will never shop at Willow brook again bought a swing delivery date was given failed to deliver."
"Everything is so closed in and stacked on top of each other, it spangled my head to be honest."
"Compact yet good variety of plants of high quality. We were however driven away quickly by the awful abrasive screaming so called background music."
"The variety of plants on offer is OK and reasonably priced but we stopped for coffee and cake today (Mothers Day) and not only did it cost almost £17 for two hot drinks, a fruit shoot and 4 bits of cake but everything was all really bad quality too."
"If you are disabled, pregnant or otherwise I would suggest you do not visit this garden centre!"
"BEWARE...... This garden centre sells goods that are not as described and refuse the take them back!!!!!!!"
"Nice place and well laid out, massive amounts of garden products to choose from, a bit pricey."
Cafe & Food
Pros:
"The meals were well cooked and the servers excelled."
"Cooked breakfast selection is excellent, all looks very appetising."
"The food is all locally sourced too."
"Food was all freshly prepared, of good quality, nicely presented and represented good value."
"Enjoyable roast in cafe. Tasty deserts."
"Fantastic breakfast with high quality produce."
"The food and cakes in the restaurant are also amazing catering for all your needs."
Cons:
"Fond of the cafe but it is expensive."
"Very disappointed with the service today. We had 3 breakfasts and they all came out at totally different times."
"They no longer do Sunday lunches, they no longer do all-day breakfasts and the prices are no longer reasonable in my opinion."
"I was very disappointed to find my coffee undrinkable."
"The cafe is nicely set out and the breakfast was lovely."
"But the breakfast was awful!!!. Didn’t know it was possible to mess up scrambled egg on toast."
"Cafe dreadful for self service it was stone cold."
Customer Service
Pros:
"The lady in the cafe was extremely friendly and helpful."
"The staff were all lovely friendly and very helpful."
"Staff I spoke with were polite and ready to give advice and help."
"The staff are very welcoming and friendly."
"Really helpful and knowledgeable staff."
"The cafe was superb and the staff are super friendly and attentive."
"Staff are always very helpful and friendly."
Cons:
"She made both me and my Wife feel very uneasy, as there was no friendliness about her at all."
"Girl doing drinks/payments needs to learn about service with a smile."
"Ruined by one staff member, who could have even possibly have been the owner or manager?"
"Absolutely appalling customer service, what's worse it was of the owner."
"Owner manager is completely Rude, I've tried to contact him about placing an order and I don't know if he's worried someone's after him for money but I've had excuse after excuse why he can't come to the phone."
"Ate in the cafe, was amazing, beef pie to die for."
"Visited willow brooks restaurant today not impressed with service or food had to wait 20mins to be served even though I was the only one stood there staff was more interested in changing breakfast food over to lunch food...."
Facilities & Accessibility
Pros:
"The site is all on one level so easy for pushchairs or wheelchairs."
"With easy access here they understand how to meet the needs of a wheelchair customer and family."
"Wheelchair accessible, and large carpark where you can pickup and drop off then park."
"Gorgeous little garden centre, free parking."
"There is a lovely cafe with plenty of seating and lots of choice including vegetarian and vegan options."
"Good range of plants, and also a well stocked shop, small range of fresh and frozen foods and a nice cafe."
"The management of social distancing is excellent."
Cons:
"So there was one toilet only available and some of the staff wanted to use them too, very limiting. Very inconvenient."
"Outside seating had not been cleaned in months, bird mess over seating, and tables."
"The customer toilets were currently undergoing renovation."
"Just checked Willowbank latest info online. Apparently, their toilet facilities are not accessible."
"You can't go through the garden centre with the dogs."
"Nose to tail leaves very limited space for wheelchairs stowed in the boot."
"Pricey and narrow walk ways I suspect wheelchair users could find navigating a bit difficult."