Address: A458, Welshpool, SY21 8RP, United Kingdom
Phone: +441938555545
Rating: 4.5
based on 225 reviews.
Quality and Variety
Pros:
"Best garden centre ever, great prices, great restaurant and breakfast was delicious + great value."
"The choice of products and variety was lovely."
"Absolutely love it here. It has so many beautiful views and products."
"Beautiful Lincoln outdoor clock for my garden. Brightens up a brick wall. Good looking, has a battery cover, and I’m very pleased both with service and product."
"This is far more than a garden centre and is a good place to visit for a variety of goodies for home and garden."
"Great store where you can get plants and flowers, other garden items such as wheel barrows, statues garden sheds etc, indoor and outdoor furniture, craft items, outdoor clothes and walking shoes and sandals, wellies and camping gear not to mention an amazing pet store with a lovely food hall with local items."
"Always a great range of goods in a lovely environment - especially the cook shop, wooden toys, some labels at discounted prices and Christmas displays."
Cons:
"Charlie's Stores have gone down hill in quality but up with prices."
"Sorry they have got rid of the furniture section."
"Clothing prices can vary enormously - I have had some real bargains, but I also find some items to be highly priced."
"I was disappointed to find that their selection of shoes had somewhat diminished."
"It's OK. Not like it used to be but a lot of places have gone the same. Not as good value for money as it was."
"Limited stock in many areas."
"How can a store be so big with none of these."
Customer Service
Pros:
"Ordered duck fountain missing parts emailed them got email back saying it would be up to 3 days for reply but was emailed back within the hour the missing parts were delivered within the week excellent service would definitely buy from this company again."
"Staff are helpful and friendly with good product knowledge."
"The elves and staff were not only helpful but also made the visit very inclusive for everyone, showcasing a commendable level of disability-friendliness."
"Very helpful friendly service. Lots of interesting products sold here as well as a good selection of cloths at a reasonable price."
"Staff very helpful and friendly."
"All Staff friendly and helpful."
"Have to mention how helpful the staff were too, really attentive."
Cons:
"Café is overpriced and reaches way beyond the capability of the cooks."
"On-line chat was useless, did not answer my questions correctly just kept skirting round the issue."
"Waited 20 mins without being served."
"Very disappointed and angry, went into equine department to buy some goods, girl in charge looked ill and could be heard coughing all over the store."
"Took over an hour to produce a basic sandwich and crisps (no salad)."
"No explanation, no sorry nothing. Absolutely disgusting customer service."
"Was not a good experience at the checkout. Served by Kevin who told us twice to stand behind the screen..."
Facilities and Accessibility
Pros:
"Ample parking spaces and a good location."
"Plus you can get lovely food in the restaurant, or coffee in plant corner."
"Also we had a lovely coffee and breakfast to start the day."
"Ample parking with disabled spaces. Easy access, wheelchairs available, all on ground floor."
"Plenty of parking, Disabled near the entrance."
"Love this store. 2x cafes. Toilets inc disabled."
"Normally plenty of spaces available and has a dedicated mobility area close to the stores..."
Cons:
"Big draw back is they are NOT dog friendly so have to either wait outside in the sun or danger of cars being left in hot cars, not good."
"As a wheel chair user shopping is a nono for me..."
"Then the cafe near santa was just a disgrace 30 minutes after ordering drinks still sat waiting."
"Took my granddaughter to play at Charlie Chuckles before having food but they had started closing up. Closing at 3 though for hot food seems far too early...."
"Wheelchair, pram and rollator users were struggling to get around some aisles due to additional Christmas stock reducing the aisle widths especially near the roof pillars."
"The downside is the poor and often dangerous pedestrian access..."
"Sadly our dog was not welcome here this visit even for the outdoors areas of the garden centre or the outdoor dining area."
Food and Restaurant Experience
Pros:
"Cafe is good although queues can be long when it’s very busy."
"Nice café with fair prices and decent to lge portions."
"The Restaurant was very good."
"Excellent food and extremely Covid safe."
"The café is great too whether you just want a cuppa or a full meal."
"Fantastic breakfast too, good wholesome food, cooked well & not expensive either."
"Also the cafe is worth a visit the tea and cakes are delicious they do hot food too all reasonable priced."
Cons:
"Food came 50 minutes later soggy chips, soggy in inspiring toastie and fish and chips fish was nice and freshly cooked and soggy chips."
"Service was appalling!!! Covid rules observed correctly but 1 hour wait after being shown to table for a tepid coffee and British rail sandwich."
"Been going to coed y Dinas for a few years, the whole place is great but sadly recently the restaurant food is very disappointing,had Sunday lunch there today and it was so bland and was just terrible sorry to say, the restaurant managers need to sort it out soon."
"Cafe food pretty poor. Steak pie was like cardboard with little evidence ic meat. Tasteless stewed veg."
"Certainly wouldn't recommend this restaurant to anyone we were well disgusted with the service provided."
"Been going here for years to meet family, really gone down hill especially the cafe, last 3 visits they have gotten the food order wrong and the quality has been poor."
"Love Charlie's the store in Welshpool but today was our first visit to the restaurant and have to say it will be our last."
Online Shopping and Delivery
Pros:
"Ordered a Black + Decker dehumidifier and opted for next-day delivery. Sure enough, it arrived less than 24 hours after ordering via Parcel Force."
"Yes delivery came quickly..."
"We also bought pots online, for our Acers.... Top notch... Again not cheap but good quality.. 👍👌"
Cons:
"...due to advise from another review I ordered a size up and they are far too big. Need to return, ok at my expense, accepted."
"This year we bought a leemax Christmas ornament only to get it home and find it shop soiled and missing parts."
"After ordering bird seed online the delivery failed to appear. I was fobbed off twice with explanations of lost deliveries..."
"Purchased a Britains 100 year anniversary Fordson Major, supposedly in a sealed box... on getting home found the box had already been opened..."
"I found that cashier has charged me twice for the same item then I noticed the sale item I picked up they charged me the full price."
"Arrived at the check out to find the price on 4 items did not match the price rung up on the till, They all rang up either £10 or £15 dearer than labelled."