Saxon Arms Witham Reviews Summary

Service and Staff

Pros:

• "We were seen to very quickly. The manager Jenny was very smiley and welcoming."
• "Our waitress was attentive, friendly and professional."
• "Very good for families, great play area so the kids don't get bored waiting for food. Service very good with friendly and helpful staff."
• "The staff greeted us and escorted us to our table which had been reserved. Staff were friendly and courteous."
• "The waiting staff was made up of mostly young people and I was pleasantly surprised to find them all very helpful, friendly and polite."
• "Thank you for letting us have my mum's 80th surprise meal with you. You let us decorate the table and even bring a cake in for her."
• "Really excellent customer service. As soon as we walked in a girl from behind the bar came and asked if we were okay."
• "Waitress hard working and friendly. manager lurked around in unprofessional attire doing nothing by the looks whilst the waitress worked her arse off."

Cons:

• "The overall experience with most staff members was very pleasant, however after an interaction with one staff member, Azura, the visit was slightly tainted."
• "Food was dreadful, requested medium steak, was bloody and cold. Cheese sauce which accompanied was also cold and waited over an hour on a weekday lunchtime."
• "Had to wait too long for our main course food over 45 minutes. Due to a problem with food served to another table and so jumped the waiting food queue."
• "The two waiters that served my friend and I were so friendly and attentive. Not visited for couple of years due to food being naff but was so glad I decided to come back."
• "When ordering we asked how long for food and were told at least an hour. This was a Sunday about 3:30. We declined and went else where."
• "A really disappointing place why on earth don't the owners sell up. This is my third visit and a poor show every time my birthday was spoiled."
• "The place on our visit was full of Drunks and middle aged yobs, one woman had drunk so much and was throwing up in the car park just outside the main entrance."
• "If i could post a photo i would, 4 ribs (with little meat on the bones), a small piece of chicken And 14 chips, Went with mates usually an ok place to eat but younger staff out front today and was busier than normal."

Food Quality

Pros:

• "Food was very hot and quick service. My husband was a bit disappointed that they didn’t have any steaks so he couldn’t have his mega mixed grill as was looking forward to trying it but other than that it was a lovely experience."
• "Food was nice, nothing special, and not very hot on arrival. Quite a few stock issues with bar (bottles of coke, proper latte glasses)."
• "The food was very good but what impressed me the most was the service."
• "Food was quick but a little disappointed with the portion size of kids pizza. 4 small slices of pizza isn’t an adequate portion size for a child for dinner."
• "Our food was so tasty and hot and the service was outstanding. The menu had a great choice of meals."
• "Food is rather expensive considering the quality. Was enjoyable but not worth £13 to be honest."
• "It was great, staff were helpful and friendly and quick to help, food was very very good and well worth the money."
• "Had such a lovely experience during my time here. Chloe was very professional and clearly well experienced in her field, couldn’t has asked for a more welcoming and attending member of staff."

Cons:

• "Sunday lunch for a birthday treat. Kids chicken dippers were very dry. Gammon was raw inside in some areas beef roast, the beef was inedible. I couldn't chew it or swallow it."
• "Food was dreadful, requested medium steak, was bloody and cold. Cheese sauce which accompanied was also cold and waited over an hour on a weekday lunchtime."
• "Steak meal offer not really worth the money. Undercooked we wanted the steak medium to well done still red in middle peas mushrooms overcooked very dry."
• "Food just average. Very slow service. After asking several times for the dessert we ordered and being assured it was on its way, we discovered it was never added to the order."
• "Food was fine but not without problems. Wrong starters, incorrect drink and had to ask for side dishes when we had the mains. It wasn't even busy."
• "A birthday meal I won’t forget! All for the wrong reasons! Food was awful."
• "Poor service, the barman didn't know how to use the till and although the restaurant was almost empty the food was stone cold!"
• "Very disappointed took the family here in the week 19/02/2020, waited an hour and 15 mins for food went to the bar to ask where our food was, looked in to the kitchen to see the chefs whipping each other with towels."