The Duncombe Arms Reviews Summary

Staff and Service

Pros:

• "Very attentative staff in lovely surroundings."
• "The staff were amazing too, and very attentive."
• "Staff friendly and helpful."
• "The staff were knowledgeable and polite."
• "Staff were very polite on arrival and we were served quickly."
• "The staff were excellent, friendly, helpful and efficient."
• "Service was great and really friendly."

Cons:

• "Service let down the experience."
• "The service was very poor, it was a struggle to get a drink."
• "Staff were very polite on arrival and we were served quickly, but then completely forgotten when it came time to get the bill."
• "Service was slow."
• "Front of house staff come across as very arrogant and not very pleasant."
• "We had to remind the staff of the drinks we ordered on arrival."
• "Waited at the door for 10 minutes before someone came to see us."

Food Quality

Pros:

• "Delicious food (the best chicken and ham hock pie I’ve ever had!)"
• "Absolutely outstanding....5* is just not enough! The food is sensational, outstanding just perfection!"
• "The food itself is superb, finishing with a mouth watering Souffle - impeccable."
• "The food was delicious, the service great."
• "The food however is great, not many faults can be made there."
• "Food superb, tasty, inventive."
• "The food was wonderful and we had an excellent time."

Cons:

• "The burger and chips comes on a giant plate with the chips in a bowl on the plate and the rest of the plate empty."
• "Both the fish and the chips literally tasted of the grease they had been fried in."
• "The food was hot and fresh but utterly tasteless."
• "Terrine was dry and salty."
• "My friends Pheasant and Ham pie was sadly lacking in Pheasant."
• "The food was very bland for the price and lacked basic seasoning. I was expecting better and was very disappointed."
• "Fish and chips awful."

Value for Money

Pros:

• "Not cheap - but worth every penny."
• "Good food and great service in a sympathetically modernised country pub."
• "Food overall was good value."
• "Great quality food at reasonable prices."
• "The prices are not cheap but it’s worth every penny."
• "Food was good as was the service."
• "A la carte lunchtime menu offered a good choice at sensible prices."