Macdonald Inchyra Hotel & Spa Reviews Summary

Location

Pros:

• "Perfectly centrally located with easy access from the motorway."
• "The location is actually pretty good, with easy access to Edinburgh by train, as well as being a short drive from many tourist attractions."

Cons:

• "This place turns out to be across the road from the biggest oil refinery in Scotland lol."

Spa and Leisure Facilities

Pros:

• "Went to the steam room, sauna, swimming pool; beautiful facilities."
• "Had a 25 min massage, use of the relaxation room, sauna, steam room and swimming pool."
• "We loved the spa experience."
• "Got a free spa treatment plus discount on others as staying over night. Massage was fantastic, facilities lovely and clean."
• "The spa however was very clean and is actually the making of this hotel."
• "The swimming pool was fantastic."
• "The spa treatments were great, with a clean relaxing atmosphere."

Cons:

• "Our reception at the spa was disappointing leaving a poor initial impression."
• "The relaxation room was also a mess with towels and cups everywhere."
• "There were no working showers in the leisure club and the steam room was out of use."
• "The sauna was out of order and the pool was quite cold."
• "The spa facilities were very busy the first day we were there and unfortunately didn't get to use the sauna, steam room or chill on the loungers as they were all taken."
• "We had a 25 minute treatment that didn't last 25 minutes."
• "There were no robes available at the spa and I had to ask twice for slippers."

Staff and Service

Pros:

• "Staff very helpful and friendly."
• "The staff were very friendly and the rooms well appointed."
• "Feeling very relaxed, we went for some lunch and got excellent service from Amber and Cameron as well."
• "Staff were so friendly and welcoming."
• "The staff were brilliant and helpful."
• "The staff there were friendly, helpful and attentive."
• "All the staff were attentive and friendly."

Cons:

• "She made us feel like we’re stupid I just couldn’t believe it we always do this we work all over Uk and do this all the time with my husband."
• "The restaurant service is terrible, cannot fault the food which is good but there's no staff around."
• "Staff appeared to be inexperienced."
• "Staff are in desperate need of efficient training."
• "The restaurant service seemed a little slow."
• "The service was terrible. No check ins and no menus given."
• "Sadly no staff were around for the majority of our lunch to ask."

Rooms and Comfort

Pros:

• "The bed was very comfortable and we slept very well."
• "The room, I didn't want to leave! Most comfortable bed I've ever slept in."
• "Room was great, clean, modern, spacious and the bathroom had a bath as well as a shower."
• "The room was spotless clean and high standard."
• "Room was lovely, with Nespresso machine and large TV."
• "Rooms were well equipped and spacious."
• "Our room was really clean and comfortable."

Cons:

• "The rooms feel quite grubby despite the best efforts of the housekeeping staff."
• "Our room was nice and clean but definitely a little dated and some of the furniture and finishings were showing their age."
• "The rooms appear to not have been upgraded for about 30 years, possibly longer."
• "The room was a little cold and the TV reception was poor."
• "The rooms however are very dated and run down."
• "The room we had at least was a bit tired, poorly soundproofed and with a window onto some outbuildings that needed some repairs."
• "Room ok but a bit tired."

Food and Dining

Pros:

• "Breakfast was filling and tasty, nice fresh produce."
• "An excellent meal, fabulous music to dance to, with good company."
• "Food was lovely, very nice bar and restaurant area."
• "The food was excellent as was great service."
• "The food in the Steakhouse Restaurant is phenomenal."
• "The food was delicious."
• "Food was excellent and prices were reasonable."

Cons:

• "The afternoon tea options were the worst I’ve ever came across."
• "The restaurant menu is very limited particularly for vegetarians and the food it just ok."
• "The vegan options here were disgusting."
• "Food was nice but overpriced."
• "The food in the restaurant is also fairly average."
• "The 3 course meal was awful."
• "The food was okay but the extremely poor value."