Live True London Soho Reviews Summary

Stylist Skills and Interaction

Pros:

• "Sonia is the BEST - she is skillful, friendly and kept me informed throughout the entire process."
• "Vivianne did an amazing job and talked me through every step, ensuring I was comfortable and happy."
• "Jerry's attention to detail and level of care to make my hair look good without damaging it was incredible."

Cons:

• "Worst haircut of my life by Andrei, please do avoid. Nice guy, but 0 skill."
• "The stylist used an insane amount of mousse on my partially dried hair, BRUSHED it through then tried to diffuse it using a broken diffuser."
• "Hair looked nothing like what was requested/shown, it now feels like straw and looks 10x worse than when I walked in."

Customer Service Experience

Pros:

• "Every time I go I’m surrounded by such positivity. Jerry really took his time to ensure my hair was properly coloured."
• "The customer service is top tier and from start to finish, everyone looks after you!!"
• "The salon was the perfect location and the team were all wonderful with us, even when we were slightly loud due to being full of excitement!"

Cons:

• "Customer service is awful as I explained I do not want to have my hair fixed by the same member of staff as this is extremely uncomfortable."
• "The front of house staff makes this salon absolutely not worth the visit. On numerous occasions, their lack of communication has led to an unpleasant experience."
• "I was charged almost £300 for what should have been a balayage and cut/blowdry (including a 50% discount on the balayage). At no point during my appointment did we discuss any extra treatments or costs."

Results and Satisfaction

Pros:

• "Absolutely loved the results, the colour and cut is exactly what I wanted and looks and feels amazing!"
• "Super impressed by the results of air touch balayage with Jerry! He's an actual hair God!"
• "Did my balayage with Sonia and let me just say… SHE DELIVERED. I showed her 1 inspiration picture and she gave me exactly what I wanted."

Cons:

• "Terrible service so bad that I left with chemical burns. Went in for a balayage on box dyed hair and had a consultation prior to this."
• "The receptionist at the consultation had no clue about the services or the cost and tried quoting me £250 more than their package price."
• "Left with awful roots following a request for 'blonde highlights'. I'm really upset considering this service cost me £200."