TONI&GUY Stratford City Reviews Summary

Customer Service

Pros:

• "The team at Stratford Westfield are always kind, helpful and professional. Highly recommended."
• "The front desk team are always polite and quick to help, and the salon always looks clean and tidy."
• "Everyone in the salon goes out of their way to help in any way they can."
• "Danielle at the front desk was friendly and helped me schedule a noon appointment with a stylist."
• "The service given by the team was exceptional! From the moment I walked in to the moment I stepped out!"
• "Amirah in Stratford has undoubtedly been outstanding in terms of Customer service hospitality and attention to detail."
• "Well looked after, from the friendly Zara on the reception desk, to the girl who washed my hair."

Cons:

• "The receptionists do not understand what good customer service is."
• "In terms of the service, I thought the reception staff were not very welcoming and actually a bit rude."
• "The receptionist were fake and almost bitchy at a point."
• "Reception team was too busy talking about personal problems instead of giving priority to customers; diva attitude very much promoted (btw, not cool)."
• "The lady dealing with me was arrogant and refuse to acknowledge the problem."
• "The reception and junior staff obviously are replaced almost monthly. As they have no idea of customer service."
• "No value for money! For the amount that I paid I expected a much better service!"

Salon Experience

Pros:

• "Fantastic hair salon - professional and courteous but not snotty or pretentious at all."
• "It was an amazing experience at Tony&guy. I got my haircut from Andrew. He listened to me very well and he cut my hairs with no rush."
• "An enjoyable experience."
• "I really want to express how wonderful my experience was in this salon."
• "Overall, I'd say that my multiple experiences at Tony and Guy Stratford have always been a 10/10."
• "Really talented people all around, very nice atmosphere, really good vibes."
• "I had a wonderful experience thanks to the whole staff, friendly and super nice and especially to Oscar who gave me a very lovely blow dry."

Cons:

• "But the shop was not very clean."
• "The only negative I will point out is that the space is slightly cramped and the hairdresser behind me blew an alarming amount of hair cuttings from her client onto me, twice."
• "The salon itself made me feel a bit nervous as it's quite a sensory overload i.e. very hot, busy and loud."
• "The salon was so busy that at one point, there were not enough sinks for hair-washing."
• "Another problem is that it’s not that comfortable and I can’t explain why."
• "The wash was annoying, water went on my face, in my ears and kept going down my back."
• "Super unhygienic. Me and my 3 year old daughter and my sister sat there waiting for our friend to get her hair cut, sat around lumps of black hair beside our chairs looked absolutely disgusting."

Haircut and Styling

Pros:

• "Andrew gave me a wonderful haircut, we worked together to get a great pixie cut I left the salon feeling wonderful and confident to go to my job interview."
• "Lauren cut and styled my hair from lockdown long hair into a French bob. It’s exactly what I wanted and I’m so happy."
• "Nino styled my hair and I have never been more impressed."
• "I'm really happy with how Lauren cut my hair and would recommend her 100%."
• "Tom did an excellent job of cutting and blow-drying my hair and cannot rate his cutting skills highly enough."
• "Lauren is very consistent at her work and very professional."
• "I finally got my hair cut the way I wanted from last few years."

Cons:

• "The hair director was very unprofessional she actually chopped my lovely long hair."
• "Literally the worst haircut I've ever had. So backwards, long at the back short at the front?!"
• "I had to ask them to re-do the colour and did still not achieve the look."
• "I wanted a light brown balayage and got a beige colour."
• "What I wanted to do was to make it even and the person who did my hair did not achieve the desired look."
• "The hair was cut so unevenly that is was embarrassing."
• "I got the most terrible haircut ever, I don’t know what the hair stylist was up to, he just kept cutting my hair making it so so so… short."

Price and Value

Pros:

• "It is pricey but is worth it."
• "Price is high but it's worth it - lovely, professional, skilled and friendly staff."
• "Well worth the expense!!!"
• "Price-wise, it is expensive but worth it."
• "It's worth the money."
• "Hours of research also showed that they were best value for money."
• "Really good service, very professional and i'm very happy with the results."

Cons:

• "I wouldn't have minded paying more if the result was good, but having to pay £60 and having the same problem after the hair cut is definitely disappointing on so many levels."
• "Only removed a star because there is some discrepancy when booking via the app and booking via the phone."
• "They didn't even offer a discount for the failure, charged full price and told 'sometimes happens'."
• "I was very disappointed I had paid £60 for it - I usually travel all the way to West Wickham to the guy who has always done my hair (for £24!) but thought I would take a shot."
• "The overall haircut experience was worth less than half of the price I paid."
• "Was definitely not worth the £60 don’t waste your time or money."
• "I really can't believe I paid £54 for this!"