Phantom Tuning Kent Reviews Summary

Customer Service

Pros:

• "Very friendly helpful team who worked on my car straight away without me making a booking appointment."
• "Staff were super polite, took the car as soon as I’d turned up."
• "When booking over the phone the person I've spoken with was so polite and patient answered all my questions without judgement."
• "Great customer service, nothing is too much for them in ensuring the experience end to end is excellent."
• "Had Kane dealing with my stage 1 (Octavia vrs 245) took under an hour start to finish and the team were happy to talk me through what they were doing as they done it."
• "The customer service I received was second to none."
• "Really nice guys, remap on my Abarth Stage 2. Very thorough job, detected a stage one on my car."
• "I had a very short time to get my car fixed due to airport commitments .... Thanks to phantom being very accommodating."

Cons:

• "It is a very small facility."
• "(just one thing I really wish this Kent branch had a dyno on site)"
• "Outside of compound isn’t the nicest of places so definitely don’t bring your girlfriend lol"
• "A bit upset that the initial reaction after driving it home from Kent was ruined due to underboosting."
• "Whilst he was working on my car, he ran me through the entire process and broke it down for me."
• "The service was great, however it was shame they couldn't read the ecu file, unable to do the work."
• "My ECU was flooded with water and I had loads of warning lights on."
• "They did a performance remap and pop and bang map on my GTi. Very helpful and chatty staff."

Performance Enhancement

Pros:

• "My car drives really well and the engine management light now sorted at last."
• "Car feels completely different now and couldn’t be happier with it."
• "I love the extra power."
• "The difference is night and day."
• "From now on I'll be taking all my cars to this garage."
• "Had a low torque remap done for my manual mk7 Golf R, no clutch slip and car is a lot quicker now."
• "Very impressed with the gains and also the smoothness of gears in all modes."
• "Instantly noticed the power difference."

Cons:

• "I was given a certificate stating the new power and torque figures, but there was no evidence to support these details."
• "An all round great experience with Phantom Tuning in Kent. Dropped my 1.4 Scirocco 160bhp off for a power increase last month and it didn't take them long."
• "Excellent service and my car has a new heartbeat, didn’t notice it at first but in 3rd and 4th gear I miss a heartbeat."
• "Good polite staff who just get on with the job and are informative."
• "I guess you shouldn't expect much getting a remap without a dyno."
• "The process was very quick and very friendly; I even got a few advertising stickers taken off for free and a phantom tuning sticker in place!"
• "I took my car to these guys because it was slow and struggled on hills it’s only a family car Ford galaxy 100BHP but by the time they finished it it was at 152 BHP and the torque is much greater to."
• "I had my 1.6 tdi skoda rapid mapped by the Swanscombe branch of phantom, chose the performance map taking it from an asthmatic 105bhp to 158bhp."

Professionalism and Expertise

Pros:

• "Very reliable and honest - took an ST with history there and they were totally upfront with me regarding current ECU mapping."
• "Kane was really helpful and went through each step of the process."
• "They guide you through the different stages of maps and what the best solution for you."
• "If you’re going to the Kent branch, I strongly recommend you ask for Joe! Anyone with a laptop can tune a car but Joe really-really knows his stuff."
• "Got my Audi A7 remapped: Top notch guys to deal with, answered all my questions honestly."
• "Visited yesterday for a remap. Can’t say enough how happy I am with the outcome. I watched Kane do the work, and he impressed me massively with the amount of care he took with my car."
• "I was at phantom tuning today with my mk7 gti and I have to say I was very impressed. Joe, James and Alex are very professional."
• "Excellent customer service, the service phantom provide is one of the best, that's why I am a returning customer."

Cons:

• "I guess you shouldn’t expect much getting a remap without a dyno."
• "The service was great, however, it was a shame they couldn't read the ecu file, unable to do the work."
• "These are the guys to use I drove from Norfolk to Kent on a recommendation and the Guys were brilliant."
• "I took my car to these guys because it was slow and struggled on hills."
• "Had my xkr remapped by Phantom tuning and couldn’t be more pleased with the result, total professionals."
• "I had my 1.6 tdi skoda rapid mapped by the Swanscombe branch of phantom."
• "I had my Renault Kadjar 1.6 litre diesel remaped here, it's now like a totally different car! Improved power but more importantly much more torque."
• "The car now pulls and throws me back in every gear, sport and sport+ is where the map is most evident."