Address: Derby Rd, Widnes, WA8 9NR, United Kingdom
Phone: +441513918282
Rating: 4.5
based on 304 reviews.
Customer Service
Pros:
"Amazing experience with Motorpoint lately. Had George assisting me with everything and walking me through getting my first car. Very patient, attentive and honest!"
"Sophie and Poppy were extremely helpful finding the vehicle I wanted a big thank you to you both."
"Excellent customer service from all staff we dealt with. Steve, Tony and Matt."
"All the team were very welcoming and answered any queries I had."
"The staff at Motorpoint could not have been more helpful."
"Everyone I dealt with was brilliant, but big mentions to Pete, Rob and Kelly who were reassuring, and guided me through everything."
"The gentleman I dealt with was very helpful and friendly (even brought us coffee to warm us up)."
Cons:
"Recently visited Motorpoint and I was told by the sales person that the deposit I placed on a vehicle was fully refundable if I decided not go ahead. When this was the outcome, I was informed that the deposit was in fact non-refundable."
"Awful service from start to finish. No one came outside to help us."
"Had a good experience part exchange for my car at the end of October. Needed to contact today telephone 3 times answered once promised call back still waiting 5hrs later not good enough very disappointing after sales."
"Waited an hour for this to happen. Had the feeling the mechanics have their own speed and none of the front staff would chase them up."
"I’d gone to buy the vehicle but left very weary of Motorpoint and their/your standards."
"However I’ve only had my car 2 weeks today and it turns out the clutch needs to be replaced."
"Asked to test drive a car but was told that they were too busy and that I must make an appointment."
Car Buying Experience
Pros:
"Would happily go back there again."
"From the moment we entered we were impressed."
"The overall experience definitely deserves all 5 stars!"
"Good place to go if you're looking for a new car and no hassle."
"Great experience from start to finish."
"The trade in price I was given for my car was very fair as was the price of the new car."
"A truly fantastic level of service at Motorpoint Widnes."
Cons:
"The car was found, but it had an engine warning light when starting, so we weren't allowed to test drive or even see it."
"They knocked the price further down on my part ex because of brake pads."
"The nearside front wing had been poorly resprayed and was out of alignment."
"Bought a £40K Toyota Supra from Widnes... On collection of the Supra, no book pack, including service book."
"After delivery I noticed the front bumper had been resprayed badly at least twice with poorly matched shades of black."
"The touchscreen was badly scratched in multiple places."
"On start-up, a warning light came on. Tyre sensor."
Facilities & Environment
Pros:
"Nice clean meeting areas and we felt comfortable with how they had covered covid safety."
"The cars are set out so you can look at exactly what you are looking for."
"Great pre service getting the vehicle to where we wanted it, lovely clean showroom, coffee, tea on arrival."
"Massive range of cars with a low pressure selling approach."
"At Widnes we were welcomed with complimentary drinks and a very helpful Kelly and Dan who took us through the entire process in less than 45 minutes - exactly what we wanted."
"Small restaurant to buy snacks from, which was great."
"It provided simple things like a small cafe with complimentary drinks, a toy box so our two year old didn't get bored and magazines for ladies who may get bored too!!"
Cons:
"They wait on markings on the floor in line ready to pounce on you."
"I was asked to wait in the cafe area (NOT FREE LIKE MAIN DEALERS)."
"The vehicle was poorly valeted, smelled strongly of smoke and the engine bay was filthy and covered in dust and salt corrosion."
"None of this damage was indicated in the sales information, which it should be as it was noticeably clear to see."
Value & Pricing
Pros:
"Traded in my old mokka(69) for a newer model(23) and got a great deal on a trade in."
"Great car, great value. Customer service terrible."
"I would definitely recommend Motorpoint to anyone wanting to buy an excellent quality car, at a great price with first rate customer service."
"Got a good trade in price on our existing vehicle."
"Great price, great service and a pain free and peasant experience."
"Best price for the model on the web. Fair exchange price and quick vehicle handover from Mel. Saved so much on new - no need to go elsewhere."
"Hassle free, extremely competitive prices on their cars and a very good part ex price for my old car."
Cons:
"I viewed a 18 month old golf that had done 10000 miles which turned out to be only 1000 cheaper than VW new RRP price......so by the time these pile on their high APR finance rates it was cheaper for me to buy a Brand new like for like car from VW...... which I did."
"A ridiculously low insulting £2100 I was offered in part exchange for the Mondeo titanium."
"Went to moterpoint last wk very interested in 2 cars not on site I was informed if I wanted to see one it would cost me £149 to have it brought to widnes."
"Very disappointing. I called ahead to drive a specific car at Widnes, a £13k 19 plate Skoda Octavia with 19k miles."
"The car I travelled a round trip of 50 miles to buy and paid a £99 deposit for was not up to standard."
"There was damage to the front of the vehicle, deep scratches, and a poor fix to the white front trim."
"Car was returned 6 weeks later as no v5c arrived, car needed a recall first day I had it, only 1 key (the other came in the post with the handbook) no service history that I had to chase up and had to have an alloy and suspected gearbox leak sorted under warranty, swapped it for a golf gti from derby branch +£6500 and that’s also been a disaster."