Burger King Reviews Summary

Customer Service

Pros:

• "Omg it's completely changed from the last time I went in its amazing and the staff are so helpful too."
• "Clean, bright, friendly and professional, smiley staff."
• "Service was quick and staff very friendly."
• "Staff are very friendly and attentive."
• "The lovely lady who served us was brilliant on her customer service."
• "Hollie the shift manager was brilliant. Very helpful and committed to providing a good service."
• "Much better quality of food than McDonald's. The meat is different it tastes like real beef and the burgers are thick."

Cons:

• "Worst customer service ever by the person on drive-through window rude liar."
• "Staff unhelpful couldn't provide correct drinks offered replacement n wanted to charge extra."
• "The women was really unfriendly and called customers stupid after they left."
• "Very rude staff, I suspect the manager is racist."
• "Staff did not want to help me or other diners and were rude to foreign family."
• "The staff are always rude! The cashier DID NOT want to take anyone's order."
• "Disgusting staff behaviour. Went in very hungry to make a quick order at the till and the assistant manager says it’s company policy not to take orders at the till."

Food Quality

Pros:

• "At least the food was hot and edible."
• "Their flame-grilled burgers are juicy and flavorful, and their menu variety caters to different tastes."
• "Food is always nice. Cooked hot and fresh."
• "Food freshly prepared and came out hot."
• "For a place that don't sell halal meat products, they have a really nice vegan whopper which is filling and tastes very similar to meat."
• "The quality of food was very good."
• "The burger was actually one of the best I've had from any burger king!"

Cons:

• "Not the best BK I've used toilet is disgusting with sick left in urinal."
• "Shocking is an understatement went here at 9pm closes at 10pm oh no it's shut then go the following day and they have no burgers left and serve me chicken strips that resemble sawdust."
• "When we finally got the right food it was stone cold again."
• "Chicken pieces were greasy and slimy and both myself and daughter felt sick after eating."
• "Who wants a cold burger!? Terrible service..."
• "Bang average & burger tasted like a microwave Rustlers burger."
• "Dry and flavourless … cheese not melted."

Cleanliness

Pros:

• "This branch is never usually that busy which I like and usually clean."
• "Such a nice and clean place. Unusual for Burger King."
• "Clean restaurant and lovely staff, only lost a star as access and parking were ridiculous."

Cons:

• "Bad place, toilet were out of order, only 2 workers, dirty tables."
• "The place smelled burned oil. Tables, chairs all oily. The toilet not clean, no soap."
• "Place was dirty, floor a mess and tables not cleared."
• "Toilets were absolutely disgusting never go there again😣"
• "Not good the place looks very unclean almost abandoned like."
• "Food was cold no taste expensive for a dated place."
• "Shockingly dirty, I didn’t think toilets like this could exist."

Value

Pros:

• "Make sure you download app to get the offers makes it much better value."
• "Good food for the price you pay, you get quite a lot."

Cons:

• "I can only guess that Burger King will blame Putin for the cost of two Angus burgers for my son and I that came to £26 with fries and a drink."
• "Visited today. Possibly the worst I've ever visited. Filthy, staff close to melt down and massively expensive."
• "Far better than McDonald's however don't make the same mistake as me; the BK's on motorways and at junctions are far far more expensive than ones in local towns."
• "The fries was full of salt."
• "Worst BK ever! 1 person serving and 1 person cooking. Long queue, had to wait over 10 minutes."
• "Sadly.. Staff unattentive.. Food served cold.. Burger & fries."
• "All in all, a very depressing experience. I certainly won't be returning."

Facilities

Pros:

• "Parking easy."
• "Nice burger King. I like the unlimited refill the drink."

Cons:

• "Needs a total refit. Food okay. But the sitting area is small and there's a lot of wasted space."
• "It is one of those diners that is off a busy road next to a petrol station."
• "No working toilets. Place looks like its only half complete."
• "Rather shabby, toilet broken, lighting not working in the car park."
• "The restaurant is very dark and dingy, and the paint is peeling off the walls."
• "The car park was strewn with rubbish. The entrance was covered in something!"
• "The decor needs an update majourly."