McDonald's Reviews Summary

Service Speed

Pros:

• "One of the better McDonald's around we use this one over the Bicester McDonald's because it's not usually as busy."
• "Outstanding service from Harry, what a pleasant chap the best service I've ever had at McDonald's."
• "Only McDonald's drive-thru I've ever used, it was very efficient and fast."
• "Visited here on our way back from Gloucester to Norfolk. Parked in the busy, tight carpark and ordered through one of the screens. Our food/drinks were served nice and fast."
• "Really well organised. Friendly efficient staff with a smile on their faces. Spotlessly clean everywhere and the food was piping hot."
• "Excellent service! Food was served very quickly and hot."
• "Always seems relatively quiet when I have been here. A very clean and well laid out Mc d's."
• "Limited menu and apology for being slow but I've never been through the drive-thru so fast even though there was a long queue!!"

Cons:

• "Many people turned in there for nothing, not very efficient in fuel wise to get in there plus time wasting."
• "Service is slow for eating in due, I assume, to the number of drive throughs being served."
• "Staff needs serious training on customer, and on how to get the work done."
• "Very slow service. Took 15 mins to get a chicken wrap and 89p hamburger."
• "Waited 15 miuntes to have to go up to the counter and ask what was going on. waited a further 5 miuntes to get my cold food."
• "Service was fairly slow. I'm not sure how busy the kitchen was."
• "Waited 15 minutes at the drive through, when it finally arrived the order was wrong."
• "Dreadfully slow! Only wanted a quick pit stop in a 'fast food restaurant' whilst working. Had to wait at least 10 to 12 minutes for a hot chocolate!"

Food Quality

Pros:

• "Food was good, as ordered, it was hot too."
• "Burger was great. That’s the end of the good news."
• "Best maccies I’ve had in a while. Burger and fries both nice and hot and burgers were fresh and juicy."
• "Food is great, but only when you have milkshakes on."
• "The food was good too. Never had my table cleared for me before and spotlessly clean."
• "Mcds have really up'ed their game. Restaurant was clean, till service really helpful and catered for all our strange requests too. Very short wait for food, delivered to table."
• "The food is what it is. Except. At this time there had been an issue with supplies and pretty much everything we chose wasn't available."
• "Food was nice but the traffic in and out of the site was chaotic and the car park is too small for it's popularity."

Cons:

• "Food was cold, burger roll was stale and fell apart. Ordered two packs of cheese sticks but only one in the bag."
• "Absolutely Disgusting! Ordered this meal this morning! Looks like they don't bother cleaning anymore."
• "When looking at a restaurant to eat in, McDonalds is always the go to for kids. We have taken our family to this branch a few times and unfortunately they seem to only get our order correct around 60% of the time."
• "The worse McDonalds I've ever been to. The place was absolutely disgusting, and clearly not been cleaned in hours."
• "Ordered garlic wrap received sweet chilly, ordered dips and nothing received."
• "Food was good hot/cold but they forgot the ice creams, the doughnut was wrong and one of the apple pies should have been binned an hour before because of the time sticker."
• "Ordered two millionaires lattes and a millionaire doughnut (with other stuff). Told that Doughnuts were still frozen so had to change to a muffin."
• "Food OK given that its fast food but it is below. The normal McDonald’s relatively low standard."

Cleanliness

Pros:

• "Clean, quiet, comfortable environment."
• "Good quick service and hot foot. Friendly staff."
• "Clean & tidy. Parking is good apart from the lorries obstructing the access road."
• "Drive through Maccas Double BBQ quarter pound It was possibly the best of Maccas offering today. Car park is always full so obviously popular."
• "Standard McDonald's restaurant with the usual high levels of cleanliness. Very friendly and helpful staff."
• "This establishment was the cleanest McDonald's I've ever visited. The staff were helpful, polite and attentive."
• "A good location for avoiding the main motorway services. The entrance to the carpark takes you a bit by surprise because of the parked cars on the road. Plenty of parking and looks a clean and tidy place to eat."
• "New build Macdonald's that has a fine example of quality, a few minor issues but nothing to be wary of, the issues are mostly based with getting in and out with a busy roundabout and major junction right next door."

Cons:

• "Marked down for the awful toilets. Three cubicles - 2 out of order and one over-flowing with rubbish. No soap in the ladies."
• "Where do I start apart from disgusted. I'm disabled, needed the toilet, no toilet paper, looked round for the alarm cord, no cord."
• "Dirty place all around - tables (had to clean myself with my own tissue), toilets."
• "Rude manager on window 1, asked for a PLAIN triple cheese burger, got told to wait at the next window and after a 20 minute wait i got it with no onion."
• "Purchased 2 large meals at 19.05. They were both the worst I've ever had from a McDonald's. The large fries were cold and hard."
• "The worse McDonalds I've ever been to. The place was absolutely disgusting, and clearly not been cleaned in hours."
• "Ordered garlic wrap received sweet chilly, ordered dips and nothing received. Lady is cleaning tables with a disgusting cloth (wiping bins and tables after)."
• "The place is very dirty there's no hygiene routine we had to clean our table the kiosk machine doesn't work the floor seems like it hasn't been cleaned for days."