McDonald's Reviews Summary

Order Accuracy

Pros:

• "Got order wrong we did have, but did replace when we took it back."
• "Food has always been good and the fries are cooked."

Cons:

• "Got my order wrong and rudely told me I'd have to drive around again and rejoin the huge queue."
• "I constantly get missing items from my order whether by Uber eats or drive through."
• "They must not be able to read at this McDonald's every time I order and I take things off it always come wrong."
• "They always miss items off the order or mess up the order with wrong items or drinks."
• "Every time I have ordered from this branch, something is either wrong or missing."
• "Orders always wrong or missing ingredients."
• "This time they missed off my McMuffin which is the main part of my meal."

Staff Behavior

Pros:

• "Leon & the female staff member mentioned need recognition for their excellent ability to assist customers."
• "The staff members were exceptionally friendly and it was a pleasure ordering and being able to have such amazing customer service."
• "Absolutely lovely pleasant young man on the drive through speaker, extremely helpful and cheerful."

Cons:

• "The first supervisor started shouting at us and then walked off half way through me talking."
• "The staff are incredibly rude, the restaurant is always filthy."
• "She even suggested that she would go in the back and shout at them when she returned."
• "While floor staff I can accept poor service from but the manager CALLUM after dealing with me very rudely."
• "A manager that was on shift was very unprofessional, constantly throwing her weight around, swearing whilst young kids were at the counter waiting for meals."
• "Service was shocking staff and managers talking amongst themselves... was not served for around 5mins even though I was seen but still no one came over."
• "Some staff seem uninterested in what you want make you feel like a hindrance."

Cleanliness

Pros:

• "This is a very clean McDonalds and has less mad crackheads in it compared to the ones in town."
• "Good clean tidy mcdonalds to visit, food good."
• "Cafe and toilets were clean and tidy."
• "As always the place is clean."

Cons:

• "The restaurant is always filthy."
• "Inside looked like it needed a good clean."
• "I witnessed disgusting hygiene standards from the small bit of the kitchen you can see."
• "Very dirty staff just stood about doing nothing when the place was dirty with tables not been cleaned."
• "No soap in the toilet, and most of all, no door in the men's room."
• "I saw female workers playing with their hair and a male worker wipe his nose on his sleeve."
• "Cleaners stood there talking had to be asked to clean table."

Service Speed

Pros:

• "Service is really fast - the only annoying thing about every McDonald's is when they say the milkshake machine isn't working."
• "Staff quickly cleared and wiped tables. Drinks arrived promptly then food about 5 mins later."
• "Food was fast (ironically) but most importantly hot!"

Cons:

• "Very slow service and shouldn't be called a fast food restaurant it's more like slow food restaurant."
• "Not that much Of FAST FOOD anymore they serve UBER EAts before you... not coming again the cheeky scruffs pay money to get a half hearted meal no thanks."
• "The slowest McDonald’s I’ve ever been to."
• "Always a long wait for fast food and usually something missing or an item received that wasn't ordered. Very poor standards for the completion of orders and checking they are right."
• "Waited a whole hour for my order just to be given a completely different order."
• "Absolute nightmare from ordering food to collecting."
• "Madonalds wat can i say. 22mins i timed it then got my order thay gave me the wrong order."

Food Quality

Pros:

• "Excellent service,meals at McDonalds are always consistent."
• "The burgers and chips along with mozzarella sticks were warm and tasty."

Cons:

• "Food quality is always poor - cold/stale."
• "BURGER COLD."
• "CHIPS HALF FULL BOX COLD AND SOGGY."
• "They missed the fries and the sandwiches were cold."
• "Wrap and burger stone cold."
• "Food often cold."
• "Fries where barley cooked and thd burger looked like it had a fight with a blender."