Welcome Break South Mimms Services M25 Reviews Summary

Food Quality

Pros:

• "All of the food outlets are good too and they have Krispy Kreme donuts which Me and my partner always partake in!"
• "Plenty on offer for food ie Burger king, KFC, The Good Breakfast, Subway, Starbucks coffee."
• "A very good selection of food for all tastes including non meat eaters."
• "They have great selection of food to take out.. there are some healthy options too- lovely salad bar - all made to order."
• "Oh My Gosh! .... that was my reaction after my first bite of my burger. It was so nice, fast swift stress free service and again the food tasted amazing."
• "Our daughter picked up our order which was made quickly and was very hot and now that KFC make vegan alternatives everyone in our family could enjoy food from the same outlet."
• "Very impressed with the variety of cafes and restaurants, there’s something for everyone."

Cons:

• "Food in subway burger king and the fish and chip place was grim."
• "Burger King, worst I have ever tasted."
• "We stopped here for a break to Stansted airport we had a burger king but as soon as we had eaten it we felt ill."
• "Absolutely disgusting, shameful, and nearly double the price of every other Burger King in the UK!!!!"
• "i visit regularly and can honestly say there kfc is the worst i’ve ever eaten at, cold burgers every time and the smallest over priced portions i’ve ever had."
• "Had to stop off for bite to eat, poorly selected the new KFC gravy burger meal which was revolting."
• "Worst was a busy BK, lots of orders but I received a cold double cheese burger."

Staff and Service

Pros:

• "Her cabin crew experience came into its own as she cared for me and comforted my wife."
• "Just used the Starbucks in here and wanted to say the staff are really good."
• "Popped into Pizza Express for lunch. Totally blown away with the service given by Louise."
• "Service was quick and efficient at the coffee shop I visited."
• "Service fast, professional, and a smile from all the staff."
• "A young lady named Abbey helped me chose what drink I would like as I was unsure what I wanted and was very speedy and helpful."
• "I wanted to sing the praises of one of your members of staff who displayed great kindness and exceptional customer service."

Cons:

• "Rude and disrespectful staff. They encourage non-electric car drivers to honk at Tesla owners."
• "The staff in Starbucks were rude and ended up shouting across the area to us because we 'weren't allowed' to sit where we wanted to sit."
• "Coffee at the Starbucks tasted like dead shots and couldn't even taste the white mocha terrible quality for the price."
• "Service was quick and efficient at the coffee shop I visited although not overly friendly e.g no smile from the staff."
• "There I was greeted by a very rude man behind the counter."
• "Staff in Starbucks seemed under a lot of pressure as it was very busy and not lots of staff member working."
• "Staff were all foreign and hardly understood me and seemed very rude!"

Cleanliness

Pros:

• "The restroom / toilets were very clean, which was another plus for comfort!"
• "Toilets very clean and smell good too."
• "Area was nice and clean."
• "The facilities were clean and in good condition."
• "Love this place, clean and tidy toilets. Good places to eat when stopping for a short break."
• "Always a good services to stop at. Plenty of parking, always clean."
• "Very clean well arranged service area with ample parking and easy access."

Cons:

• "Aside from the worrying and pretty unpleasant smell of sewage to the south end of the car park."
• "The truck stop is a disgrace... Bins full of rotting food, and rats running about."
• "It's not the greatest place to stop, smelly messy toilets, everything is incredibly expensive."
• "The same pile of dirty toilet paper was still on the floor by the bin so can only assume that the toilets had not been cleaned all day."
• "The toilets remind me of old dirty pub toilets."
• "South Mimms? More like South Grims - the gents toilets were covered with undescribable substance."
• "The toilets were absolutely disgusting, every cubicle was covered in excrement."

Parking and Accessibility

Pros:

• "Plenty of parking."
• "Plenty of parking, great place to 'stretch the legs' and have a break on a long journey."
• "Disabled parking close to main building."
• "Lots of parking available with newly installed electric car chargers if required."
• "An ideal location to stop and have a rest. Glad to see many electric charging points and disabled parking."
• "Excellent parking facilities with lots of disabled spaces, they are just installing electric charging stations also."
• "Plenty of parking spaces, complete with Tesla charging stations. Good choice of foods available. One of the cleanest washrooms I've seen on motorway services."

Cons:

• "Visited here for a coffee and meal for few minutes over 2 hours and ended up with £100 parking fine."
• "I have received a Parking Charge for exceeding the 30 minutes that one is permitted in the petrol area - apparently."
• "The spaces are becoming increasingly less because they have been replaced with charging points."
• "HGV drivers stay clear. Nearly £40 too park in a rat infested yard."
• "The car park layout means can be strangely confusing to exit."
• "Getting out of the carpark was horrendous."
• "Parking there is a nightmare."