The Oaken Arms Reviews Summary

Service

Pros:

• "Highly recommended for cosy atmosphere, friendly fast service and good food at a reasonable price."
• "Superb, cheerful service from a very enthusiastic barman/waiter."
• "Service was phenomenal and could not fault it one bit."
• "The service was spot on, the food delicious and served promptly, the waitresses were attentive, polite, calm and didn't plonk our plates down like some we've experienced!"
• "Fabulous service from Chloe, perfect balance of checking everything OK without being intrusive."
• "The service was great and the atmosphere was lovely."
• "Staff and service were excellent, complaints dealt with quickly and professionally."

Cons:

• "We were still waiting for our order to be taken at 7:30."
• "Will not recommend or go back after still having to pay for starter and drinks."
• "Had to wait half hour for our order to be taken, steaks were raw and there was a hair in my sons meal."
• "Service was slow. Had to order at the bar in the end as no one came to wait our table."
• "The whole evening was a massive let down considering it was new years eve, the staff were terrible it was obvious they just wanted us to leave and couldn't be bothered."
• "At no point during our meal was we asked if everything was ok so we were unable to raise our concerns until the end."
• "The service was slow, including the time it took to get the food out to us."

Food Quality

Pros:

• "Food tasted lovely! However was obvious it had been sitting for a while/had been microwaved as there was a skin over the meal."
• "Food was superb and very nicely priced."
• "The Bailey's coffee was very good but still overpriced."
• "Very welcoming, nice menu with some interesting options and everything we had was prepared to perfection."
• "Good size portions and great selection of deserts which were delicious fair play."
• "The meals tasted great I had calamari starter with spicy mayonnaise followed by duck confit."
• "Food is amazing and not that generic packet stuff that gets reheated at most pubs these days."

Cons:

• "That tiny piece of banoffee pie... cost just under £7. Bit much for a pub with plenty of competition in the area."
• "Terrible standard for foods(cold food,portion size was not good at all) ordered ribeye steak.it was no taste at all,chewy."
• "Had the duck salad. Small portion and duck looked shrivelled and burnt on top, very chewy."
• "The size of the portions were very stingey."
• "I had a Hunters Chicken dish that consisted of a piece of overdone, dried out, tough chicken breast hidden under sauce to disguise its appearance."
• "The food is very average and did not meet my expectations considering the price."
• "The beef was tender besides being more cooked then some of us would have liked."

Atmosphere & Ambience

Pros:

• "Beautiful pub, staff were lovely."
• "Very welcoming, nice menu with some interesting options and everything we had was prepared to perfection."
• "Lovely cozy vibe and atmosphere with fireplace!"
• "Cosy and warm, beautiful inside with plenty of seating."
• "Lovely open fires in winter give place great cosy comfy feel too."
• "Relaxing, good food and friendly staff. On sunny day a trip to the Oaken Arms is always a good call."
• "Really warm welcome, friendly staff, food was very pleasing to the eye and piping hot."

Cons:

• "Danger. Keep out. Having gone for lunch yesterday, rain was pouring in through the roof onto an electric lamp."
• "Door kept jamming open in winter so was cold."
• "Was cold in there might be as we was sat by window."
• "Only down side if you are sat outside on nice summer evening is the busy main road."
• "One member of staff seemed more intent chatting to customers than working."
• "In short, the service was mediocre."
• "The only negative was the pig's in blankets. They tasted awful."

Value for Money

Pros:

• "Food was superb and very nicely priced."
• "Decent prices and good drinks options."
• "Value for money."
• "Reasonably priced too."
• "Both of which were fantastically fresh and hot."
• "Had a choice of 2 menus and both, in my opinion were value for money."
• "Absolutely amazing value, food portions were spot on and the local beers on tap were very nice."

Cons:

• "The Bailey's coffee was very good but still overpriced."
• "That tiny piece of banoffee pie... cost just under £7. Bit much for a pub with plenty of competition in the area."
• "Very overpriced for what it is... the service and general attitude of the staff in the day was poor."
• "The prices are very high for the mains of the quality I didn’t expect!"
• "£10 50 well overpriced pie £9 50 ALSO NOT WORTH THE MONEY."
• "For £19.95 this was a very poor quality meal and spoilt the whole evening."
• "At £14.75 this meal was an absolute disgrace and I can honestly say that I won't be returning."