The Chestnut Tree Reviews Summary

Service

Pros:

• "Service was fantastic, great responsive staff who were friendly and efficient."
• "Service was brilliant and the lady went above and beyond to help us."
• "Staff were lovely. Friendly professional and helpful. Service with a smile."
• "The service is friendly and the menu is full of pub grub."
• "Service was a little slow but servers polite and accommodating."
• "Excellent service from Steph and the team at chestnut."
• "The service is usually pretty good but food has been incredibly slow the last couple of times."
• "As always lovely service. The staff could not be more helpful."

Cons:

• "It was chilled as usual, but the food was not up to standards as they usually are. And mistakes happened with my order."
• "Oh dear.... Terrible slow service. Hardly any staff around... waited almost 50 minutes for main courses."
• "Service appeared a bit disorganised, long wait to order drinks & food."
• "Been here many times before and no problem but the last few months I've had a very different experience."
• "The state of male toilets are very poor, have been for a while and need updating."
• "Very very disappointing today it was a surprise Valentines Day meal treat."
• "I went for breakfast what a let down waited a while all i wanted was beans toast an hash brown and when i got it all of it was cold."
• "Told a 20min wait, 45min after ordering still no food."

Food Quality

Pros:

• "The steak for both the mixed grill and the rib/steak combo were cooked medium rare as requested."
• "We ordered our usual fish and chips (which have to be the best in the West Midlands!) and yet again were not disappointed."
• "That's one of the best breakfast sandwiches I've ever had delivered from an online order."
• "Food was well cooked and well presented."
• "Delicious food, good selection of cask ale and a smart recent refurbishment."
• "Great food, goid choice of ales. Reasonably priced, brilliant staff."
• "The food is brilliant very tasty indeed."
• "The food was outstanding the chef is truly a master who takes pride in presentation and quality."

Cons:

• "It was chilled as usual, but the food was not up to standards as they usually are. And mistakes happened with my order."
• "When i ate the food i a few minutes went by and i threw up the same with my partner."
• "Had not been here for a while as portion sizes had diminished while prices had risen."
• "I had breakfast with my grandson this morning... We finished up with a second drink in the garden. Beautiful display of flowers."
• "If you’re looking for good pub grub avoid this place! The food was absolutely diabolical, burnt & most if not all just reheated and cooked from frozen."
• "Usually good 🙄 Steaks were overdone... Why ask how u want ur steak cooked if it's served on a sizzling hotplate?"
• "Been here many times before and no problem but the last few months I've had a very different experience."
• "Had a breakfast here yesterday Sunday the 4th Dec 22 it was absolutely disgusting 🤢 everything was cold burnt bacon cold beans."

Ambiance and Atmosphere

Pros:

• "Great local pub with warm and welcoming atmosphere. Plenty of indoor and outdoor seating."
• "Nice atmosphere, very welcoming."
• "I absolutely adore this pub. It’s so warm and cosy and so inviting."
• "This is our local spot, friendly staff, great service good value and love the atmosphere."
• "Fantastic, as always. Staff were friendly and very helpful. Table service was well executed."
• "Always excellent service by our favourite waiter Rhys. Food is your regular pub grub, nothing flash,but tastey."
• "Good atmosphere and plenty going on in the week."
• "A big massive thank you to all the staff who work in this pub, friendly and they make you welcome."

Cons:

• "The service was a little slow but servers polite and accommodating."
• "It was so noisy and hot, too, that I for one won't be back for quite a while unfortunately. Sorry."
• "If the car park is made pay and display then this pub would be on par with the Firs!"
• "Was not best pleased food wasent up to much and the bar staff was more worried about sittin down and eating."
• "Greasy spoon......not impressed by cleanliness or disinfecting areas between customers.....( didn't see any!!)"
• "Lovely staff, very friendly. The food was... Okay. It was abit crowded when I arrived and tables kept filling up, felt uncomfortable."
• "Basic pub food for a basic price. The service is usually pretty good but food has been incredibly slow."
• "The beers seem a bit of a mixture but a reasonable choice. They do have price promotions and and the cost of a pint is reduced some evenings."

Pricing and Value

Pros:

• "Awsome food at great value prices, good selection of real ales and cocktails."
• "The food quality and price was absolutely phenomenal! Amazing cost and delicious food."
• "This is simple, inexpensive, excellent food. Great value for money."
• "Monday night, place was busyish, food is cheap priced, but quality is still ok, 2 cocktails for 7 is good price."
• "The food is very good for the money. This was our third visit in 3 weeks and we will probably continue to make this our weekly treat."
• "The food is reasonably priced so much so, you can afford to eat here often."
• "Is it the best food in town? Nah, not really. But, The Chestnut Tree is one of the best "bang for your buck" eateries in town."
• "Went for a Sunday lunch as highly recommended but it wasn't the best, frozen roasties, veg & not much meat, wouldn't have again. Breakfasts now they are great value for money."

Cons:

• "Had not been here for a while as portion sizes had diminished while prices had risen."
• "We visited this evening our 30th Wedding Anniversary celebration meal. As usual, the staff were very friendly and attentive."
• "The prices are ridiculous for the items that were served."
• "My mom visited here with her two friends. She’s in her 60’s and only little. She had a large mirror fall on her head."
• "Had a meal out for a birthday this evening and I could not fault the service we had from Karen (or Kaz as she told me)."
• "Soup was supposed to have half a baguette we had stale bread and butter. Upgraded to sweet potato fries and just got chips."
• "Very nice place, cosy..a warm atmosphere..pleasant staff and all the customers seemed nice...food and prices fantastic..only downside is the car park is a bit small..."
• "Went for a meal, almost 1 hour wait and chips were cold. Place was very busy and only had 2 members of staff to serve food and drinks."