Wheelock Hall Farm Shop Reviews Summary

Play Areas

Pros:

• "The outdoor play area is fantastic. The indoor soft play area is pretty good now it's changed from a pile of hay."
• "It’s a brilliant assault course type play area with go carts and a separate little area for older ones with a nice tall swing and a castle with slide."
• "Great fantastic play area for children. The indoor soft play area is always clean."
• "The play areas are lovely."
• "The play areas are excellent and nice for them to see the animals."
• "Lovely farm shops and above all - so many diverse outdoor play areas for the children, with access to outdoor animal enclosures."
• "The outdoor area is really good, though indoor play is basic."

Cons:

• "The kids play area could also do with a good clean. Nearly £10 entrance and bird poo and rubbish over the swings and tables."
• "The wooden climbing frames were covered in ice with large lumps of wet ice at the bottom of each slide."
• "The tube play area was flooded in parts inside so children came out wet through & frozen."
• "Most if not all of the Go-Karts are broken in some way or another."
• "The only problem is the toddler area being covered in flies."
• "Play area was very dirty, bits everywhere, tables and chairs were filthy."
• "The play area is fantastic but the restaurant is overpriced and I waited 1hr and 20mins for a kids nugget meal, chip bap and beans on toast."

Cafe and Food

Pros:

• "I am absolutely amazed by the food I was served. My daughter loved the chips we had- as assured by the chef- Marlena-home made!!"
• "Also really nice cafe with good menu and the ingredients I.e eggs, bacon and sausage all fresh, tasty which come from their own animals."
• "The cafe is excellent if a little pricey."
• "The café is reasonable value for money (and does really nice chips) - a good spot for lunch."
• "Good home cooking cafe, nice chips."
• "The ham eggs and chips are the closest ones I have ever found to my grandad home made ones so worth the visit for them alone!"
• "The cafe has lovely home cooked food, good price and service."

Cons:

• "After 25 mins I got served and waited for the chips to come and they did…..well 12 soggy chips for £2.90."
• "The food prices are way too expensive! And I think these prices need revising!"
• "The prices in the cafe are huge and not justified!"
• "The scones were lovely and light and came with more than enough jam and clotted cream, and the sandwiches were nice too."
• "Most of the meal was barely warm."
• "The cafe seems Unable to cope with the footfall. Queues can be 20 mins just to order food and waits for it to be served even longer."
• "Terrible service in the cafe. Everyone was complaining at the 50 minute wait and meals were coming out totally out of order."

Customer Service

Pros:

• "The lady behind the counter is friendly."
• "Staff were great too, with a special shout out to Lennox who introduced us to the animals, in particular the noisy geese!"
• "I returned to the shop and spoke to a male worker there, very polite and conciliatory."
• "Other staff encountered were smiling and friendly."
• "One of the waitresses (Sarah) worked so hard, clearing tables and delivering food, with a lovely smile and a can-do attitude, nothing being too much trouble!"
• "The service has always been with a smile and i've never had any problems at all."
• "Extremely friendly and helpful staff nothing is too much trouble."

Cons:

• "The elderly female owner (as she appeared to be) was outstandingly bad at customer service with an insulting attitude."
• "She treats her staff and customers with total contempt."
• "The staff were stretched so service was very slow."
• "I had to wait 30 minutes for a portion of chips, even was no queue. Ignorant staff, and rude."
• "The young woman who served me in the shop was abrupt, unsmiling to the point of rudeness."
• "Was a good experience, up until you go to the shop and then get given verbal abuse."
• "Also... staff were rude."

Facilities and Cleanliness

Pros:

• "The shop is clean."
• "Good toilet and handwash facilities, lovely soft play area, amazing adventure playground!"
• "The facilities are always clean."
• "Lovely store, great produce and range. Friendly staff."
• "Toilets were clean."
• "Parking was good and the place was clean."
• "The farm shop is well stocked with food products and gifts, plants etc to buy."

Cons:

• "The toy cars/ carts were dirty and covered in ice with some of the seats broken."
• "Bins needed to emptied as they were overflowing. Toilets were blocked and dirty."
• "There was one baby changing room which was in need of a good clean but served it’s purpose!"
• "Appalling, dirty and unhygienic. Fold down tray, covered in dirt, dead flies, dead spiders and disregarded soiled paper."
• "The toilets are very dirty too."
• "The place was a tip! Dirty. Used teabag on a window sill???"
• "The day was ruined by the Tea Rooms, and baby changing/ disabled toilet facilities which in their own right should be shut down as a hazard to public health."