McDonald's Reviews Summary

Drive-Thru Service

Pros:

• "Always hot food looks like the picture .. also is very quick using the app."
• "For what we purchased from the breakfast menu, it was freshly cooked, moist and tasted fantastic."
• "Used this branch a few times recently. Service has been quick."
• "Prompt and fast service. No issues with food."

Cons:

• "The only McDonald’s I’ve even seen that actively tries to turn away business. They start closing the car park 2 hours before their actual closing time."
• "Well, I have to say this: I was kept waiting at the order post for nearly 4 minutes."
• "Really bad experience tonight. Unfortunately, it is not the first time that food missing after the drive thru purchase."
• "The drive thru layout is a mess but by the time you pay your order is ready for collection."

Order Accuracy

Pros:

• "This is a bad McDonald's. Every single pancake meal has one pancake that is half dried to cardboard and the rest are soggy."
• "I have ordered kids meal cheeseburger without mustard and gherkins also paid extra for tomatoes and extra cheese..guess what I had just a cheeseburger."
• "Been there 3 times this week through drive thru, all occasions got home meals incorrect."
• "Absolutely terrible customer service. Went to the drive through the person who was serving was rude .. had to wait 10 minutes at the collection point for the food then messed up the order."

Cons:

• "The food here is always fine and staff are ok."
• "A lovely clean spacious McDonald's. You can order your food up there too."
• "The food was classic mcdonalds,cooked well and just what I was after, speedy service and friendly staff."
• "Food was hot and enjoyed by all we went for breakfast."

Customer Service

Pros:

• "The staff were very friendly and we had no issues during our visit."
• "Very clean restaurant the staff working took great pride in keeping the restaurant clean and tidy."
• "Well maintained, clean and efficiently run MacD. Great ambience."
• "The staff are always friendly, the service is usually pretty efficient and smooth."

Cons:

• "Terrible service and food order was wrong and cold."
• "I was very disappointed today! I asked for a chicken Caesar wrap, on the receipt was bbq chicken and at the end I ate a Sweet Chilli one."
• "Ordered food at 21:20 when restaurant doesn't close until 23:00. Ice cream machine was offline and being cleaned as it is at this time every week."
• "After taking my order and going to the pay window, the lad with the microphone thought it was funny that he had kept me waiting and giggled."

Food Quality and Temperature

Pros:

• "The Double Quarter Pounder I had here recently was one of the bets I've had in a long time. Fries were nice and salty too."
• "It is better now that they've split off the delivery driver collection point from the other diners."
• "For what we purchased from the breakfast menu, it was freshly cooked, moist and tasted fantastic."
• "Food was hot and enjoyed by all we went for breakfast."

Cons:

• "The food wasn't as hot as I'd have liked it, but this is definitely one of the better restaurants."
• "Also, the fries and burgers (Big Mac)were not hot and had to warm them up in my microwave."
• "Food was stone cold, my husband took his out of the bag which had come open and was all out of the box as well."
• "There’s always something wrong with the fries in this restaurant. So many in an order are limp, the wrong colour and taste horrible."

Payment and Change Issues

Pros:

• "Beware, some staff are short changing! My son and his friend went in this morning for breakfast and was short-changed by £5."

Cons:

• "Unfortunately, there are no pros related to payment and change issues as per the reviews."

Hygiene and Cleanliness

Pros:

• "A lovely clean spacious McDonald's."
• "Very clean restaurant the staff working took great pride in keeping the restaurant clean and tidy."
• "Well maintained, clean and efficiently run MacD. Great ambience."
• "The restaurant was very clean and all of the staff we spoke to were very friendly and helpful."

Cons:

• "Hygiene can't be great here..found hair, often gets the trots and once I even found a fried FLY in my chips."
• "The kitchen was oddly very crowded - don't know if they had more staff than they need, or someone visiting for training, or something else."
• "Ordered 2 double cheese burgers and 2 mc flurry out of all the 4 things ordered 3 had hair in."
• "Don't always receive all items from an order in the bag... quite often asked to wait at the second collection window for an order too."