McDonald's Reviews Summary

Service

Pros:

• "Today's experience really good! Newly refurbished Place, offering different seat up for sitting. Ordered table service and food came really fast and freshly prepared as ordered custom burger."
• "Did order through mobile app, easy and simple, considering went at peak time 12:45 service was amazing and drive-thru was efficient."
• "All good service and well served and prepared food."
• "The staffs are very helpfull and friendly."
• "Service was great."
• "One of the better maccys in the area, service is adequate staff are helpful."
• "Staff very friendly and helpful."

Cons:

• "Food is always cold and the milkshakes and McFlurries are unavailable 9 times out of 10 because the machine is broken."
• "Appauling service we ordered a small order of a milkshake and icecream and we were still waiting after 30 mins."
• "Worst store ever no customer service."
• "Shocking service the last three times I've been. There's so many delivery drivers in there you can't move."
• "There is never enough staff in there or they are moving like snails."
• "Staff spend more time chatting than serving."
• "Absolutely appalling service."

Order Accuracy

Pros:

• "On the positive side, we got what we ordered and it was warm, so not all bad!"
• "You can also order from here using Uber Eats, Just Eat or Deliveroo mobile app."
• "Service was fast but order was wrong so had to go in and exchange it."
• "I used the drive through, instead of the store so this review really only applies to that. Both of the terminals were working perfectly."
• "Service attitude is usually fine and the all the food is piping hot."
• "Visited quickly for a few snacks for journey home on train. Was a quick service and all the food was good."
• "Fast service, hot food and a speedy transaction overall. Can't fault the place."

Cons:

• "Order is usually wrong. Best to check every time!"
• "Always get the order wrong... This time cheesy bites missing."
• "Great at all orders except when you ask for a burger that has only cheese and bacon on."
• "Whenever I visit this McDonalds, they always get the order wrong."
• "Wrong order once again then having to run around get refund when all they had too do was get it right happened a few times now."
• "Waited 40 minutes through the drive-through only to find 1 burger was not in the bag when we got home."
• "Ordered a plain burger, the sticker on the box even said plain, yet the burger had cheese on it."

Food Quality

Pros:

• "Meal came quick, hot and fresh."
• "However the food was all lovely and hot so the wait was less disappointing."
• "At least my food tasted good when it came!"
• "Our rejected cold food was returned warmer than before and passable."