Address: 11-13 Piccadilly, Manchester, M1 1LY, United Kingdom
Phone: +441618319862
Rating: 3.8
based on 312 reviews.
Service
Pros:
"Service was friendly."
"No need to say that all staff are friendly and helpful. They always greet you with smiles."
"The service is exceptional, with the staff providing prompt and attentive service."
"Staff were polite, friendly all working very hard but no sign of any managers when up to twelve people were waiting on the food."
"The staff members were attentive, ensuring that my order was accurate."
"Service was pretty quick."
"Staff is quick and the restaurant is well equipped with the latest technology to avoid queues."
Cons:
"Customer service was poor as the supervisor who was expediting the orders at the end has such a negative attitude."
"Rude service, lift not working for months."
"They seemed disinterested and distant, which didn't contribute to a pleasant dining experience."
"So rude. Yesterday they sent me wrong order, twice smaller."
"The staff's attitude left much to be desired."
"Staff were horrendously rude for no reason whatsoever, stand offish and sullen faced, huffed and puffed taking the order."
"Staff grumpy and unpleasan, looked like all costumers annoyed them."
Cleanliness
Pros:
"It's clean and tidy as McDonald's would expect."
"Toilets were clean though."
"Tables and toilets always cleaned."
"The place is really clean & the servers are very accommodating."
"Facility is clean, service is fast, and food tastes great."
"It was clean and we didn't wait long."
"Very conveniently situated and relatively clean."
Cons:
"But its grubby in here, woman close by on drugs, off her face, but just sitting there eating an ice-cream."
"Table wasn't cleaned and was very busy with quite a few riff raff there :/"
"The toilet was disgusting with broken doors."
"Seats too close together. Kids running around everywhere, dirty tables not being cleaned by staff OR customers."
"The disabled toilets are pretty much never clean and most often disgusting."
"Tables also hadn't been cleaned, had to sit at one with rubbish left on it."
"The sitting area upstairs is very small. It's always packed, thus unable to move."
Food Quality
Pros:
"No matter which location I visit, the taste and quality are reliably maintained."
"The flavors were on point, and it was quite satisfying in that regard."
"The McDonald's Cheeseburger is a timeless classic that continues to satisfy my cravings for a quick and tasty meal."
"The star of the show is the juicy, well-seasoned beef patty, which provides that signature McDonald's taste."
"Food is always fresh."
"Food was great, no fault in that."
"The taste of the burger I ordered was surprisingly good."
Cons:
"Food was grim, fries were freezing 2 mins out of the store."
"This time the big mac meal deal was absolutely cold, fries were ok but bit dubious going in there again."
"The chips were pretty undercooked."
"Also, the chicken wrap of my son have hair in it."
"We ordered happy meal (hamburger) they just gave us buns and chips didn't have any meat inside it's embarrassing for big company that miss the main item inside the burger."
"Food is really good but disappointing! We ordered the chicken bacon mayo burger £1.39. But we got mayo burger 99p."
"Food is always lukewarm/almost cold - I've just been in about 15 mins ago and once again burgers almost cold!"
Atmosphere
Pros:
"It was a fun dining experience and all the staff were friendly."
"This branch is in the heart of Piccadilly, Manchester, therefore the range and variety of customers dining here goes from one end of the scale to the other."
"Couldn't have been at a better location. This one is overlooking the Piccadilly Gardens and has ample of space for more than a 100 customers."
"It is a fairly large McDonalds with quite comfortable seating."
"Nice ambience specially at the lower ground floor."
"McDonald's continues to deliver a consistently satisfying experience."
"The restaurant's cleanliness and comfortable seating arrangements were noteworthy."
Cons:
"This place has turned into a nightmare because of the daily fight club which consists of large groups of youngsters fighting and isn't safe for families."
"Lots of teenagers screaming and shouting in a women's toilet, there was a guy standing there which makes other women feel uncomfortable."
"The place is usually crowded and the wait time is usually long."
"This place needs closing down its a magnet for crime, drug dealers everywhere."
"The environment this restaurant operates in is truly shocking. Don't bring your kids here."
"This restaurant is a very busy location and unfortunately because of its location in Manchester (not Macdonald's fault) it can attract trouble later at night, this Macdonald's counters this by having security on in the evenings."
"Probably the worst McDinalds i have ever been to and i have been to many."
Efficiency
Pros:
"Workflow in this restaurant is also very efficient."
"Ordering was easy with the touchscreens."
"The ordering process was quick and efficient, thanks to the well-organized menu boards and the option to use self-service kiosks."
"Used the self service till machine thingy to order a milkshake. Easy to use."
"I used the Macdonald's app to order ahead which I have never done before, the process is simple."
"The service is speedy and very straight forward."
"It's usually very busy but you do not have to wait for too long as the staff are very quick."
Cons:
"The receipt did get jammed though and then the number went off of the screen very quickly."
"Ordered via drive thru, order not correct."
"I had to ask several times at the collection point if my food was being prepared as it did not show on the overhead board."
"Stood in the shop 15 minutes and the queue isn't going down."
"Despite all the cashier's you will not get served very quickly."
"Nearly every time I go to get something small, about ten or so people (whose order numbers mean they should get served after me) get served before me."
"Poorly managed. They have a security guard that just tells people to move out the way."