McDonald's Reviews Summary

Service and Staff

Pros:

• "The staff really looked after me and were amazing at 2am in the morning."
• "Greeted by happy, friendly staff with great banter."
• "Staff that I spoke to were friendly."
• "Food is delivered quickly and with a smile."
• "Staff very friendly and local knowledge exceptional."
• "Friendly and quick service."
• "The guys that work here on a Friday evening are top class service people."

Cons:

• "I had an issue with the app, when I arrived to discuss it, 4 staff members had their backs to the desk and ignored us for a prolonged period of time."
• "Poor service stood looking at the young girl behind the counter saying can you take my order and she just walked off and returned about 10 mins later."
• "The staff at Mcdonalds were incredibly rude."
• "Worst service ever in a McDonalds. Staff wondering around clearly trying to get out of working."
• "The attitude of this particular staff member was condescending and rolling your eyes at customers is really not great!"
• "Wow management and staff at its poorest stood round talking with other members of staff no interaction with customers."
• "If you're going to build the kitchens so the customers can see right in, it's probably best not to sod around when people are waiting to be served."

Cleanliness

Pros:

• "This service is always clean and tidy."
• "Called at this MacDonald as a comfort stop on the national express coach from Birmingham to Southampton. All clean and tidy with the usual menu."
• "Five stars for being clean, bright, and efficient."
• "It's clean & tidy, staff are efficient & the burgers are freshly prepared."
• "Resturant was clean and tidy, bins empty and tables clear."
• "it's just a quick break stop, but I am impressed how well managed is this Maccy D. Tables well spaced out and very thoroughly cleaned."
• "The outside area was very nice clean and peaceful."

Cons:

• "The tables were not cleaned after use and a few had food packaging left over on them."
• "Totally and utterly disorganised, messy 'kitchen' with food lying around the floor, drinks lying everywhere and order slips filled all over."
• "The coke didn't have any gas in it at all, and the tables were all filthy."
• "This McDonald's is the filthiest McDonald's I've ever set foot in. Food all over the floor, all of the tables were filthy."
• "Every time I’ve been lately place is nothing short of filthy. Tables cluttered and floors unswept and dirty."
• "Most dirtiest place I have seen in awhile food all over the tables/floor/seats, all bins over flowing napkins and sauce empty."
• "Also the tables are greasy and need cleaning."

Food Quality

Pros:

• "Love this McDonald's, stop here everytime I visit my family in Bournemouth probably twice a month. Great place, never to busy! Food is always fresh!"
• "The food at McDonald's was very nice except for my daughter ordered a McCrispy and had a real shock biting into a McSpicy!"
• "Food hot, and mostly ok."
• "It's alright fries was fresh and so was my burger."
• "Best Macdonalds I have been to in a long time. Food hot and order correct which for most this seems too difficult! Food is always hot and great service."
• "Visited 2 times on way to South Coast....most perfect fresh and tasty food and service, and good value."
• "The chicken selects were absolutely fine though and tasted as I'd expect."

Cons:

• "Absolutely horrendous, even 1 star is generous."
• "Took forever to get the food and when it was served chips were stone cold and over salted. Burger bland."
• "Specifically asked for no dehydrated onions on burger, guess what, 4 small bits of onions rest covered with the cheap stuff!"
• "The wrap was tasteless. The selects where dry and akin to chewing cardboard."
• "Waited forever for incorrect food which FINALLY arrived cold and dry."
• "The fries are anaemic and taste raw!! Literally worst McDonald's fries I've had."
• "It's a shame the food looks nothing like the advertised burgers and tasteless."