Fangorn Landscapes Reviews Summary

Quality of Work

Pros:

• "They are diligent, creative and detail-oriented."
• "Their efficiency and professionalism was really quite impressive."
• "A highly skilled group of staff, who are responsible, respectful and do what they say they are going to do."
• "They completed it ahead of schedule and we were kept informed all through the operation."
• "The workmanship was first rate."

Cons:

• "Both the rear patio, front driveway and front wall have come loose whether it's the grout crumbling or piers on the wall are falling off."
• "The initial job was terrible and the pointing started coming out almost immediately."
• "The rendering started to crack on the wall and damp patches appeared, the rendering had blown."

Customer Service

Pros:

• "They came on time / early, got the job done swiftly and were pleasant people too."
• "Everyone that was on the job knew exactly what was going on at every stage."
• "They arrived on time, completed to a very high standard on time and most of all were absolutely lovely people."
• "They listened to us and heard our requirements and delivered above and beyond what we expected."

Cons:

• "They do not respond to any enquiries to get these post-installation repairs fixed."
• "I messaged Jack with photos before Christmas but he's not even replied."
• "They built a retaining wall in front of my patio with steps leading down to garden. The rendering started to crack on the wall and damp patches appeared, the rendering had blown."

Cost and Value

Pros:

• "They are highly competent and cost-competitive."
• "The works were completed in line with the expected timetable and their competitive cost quote."
• "Looking at the amount of work they put in, the cost was absolutely worth it and very reasonable."

Cons:

• "They must be using the wrong materials to save money."
• "The inital job was terrible and the pointing started coming out almost immediately."