Toby Carvery Worcester West Reviews Summary

Cleanliness

Pros:

• "Lovely and clean everywhere."
• "The premises are clean and welcoming, the toilets are always tidy and clean too."
• "When we arrived, we found it to be very clean and tidy."
• "Just what the doctor ordered, clean, fresh & friendly."
• "Fabulous place to eat, it was clean and tidy."
• "The restaurant itself is actually very clean despite being a bit dated."
• "We enjoyed our visit and were promptly showed to our table which was booked on line."

Cons:

• "Very busy, grubby, sticky tables and poor service."
• "Visited here last night and literally the entire stack of plates all had food stuck to them."
• "Cutlery was dirty, tea cups dirty, all menu dirty and with sticky stains, table was dirty and plenty of sticky thing on."
• "The outside front area is tired and covered in cigarette butt's."
• "It's in desperate need of a full refit. Walls were dirty and food on the floor under our table."
• "Also lots of cobwebs above the food servery area."
• "The front of carvery was a disgusting veg all over place at least clean it once in a while this place shouldn't carry toby name."

Service

Pros:

• "Superb food however the service from our manager who was covering staff sickness Rachel rach was out this world."
• "The male manager was very friendly and seated us straight away."
• "Fair to say I was certainly happy with the level of waiter service by Kiera whilst in the restaurant today."
• "Lily the waitress was so lovely and kind."
• "We were served by a genuinely lovely girl who took the time to chat to us and really paid attention to our little boy."
• "Staff were very helpful and courteous. Service was very quick."
• "Service was attentive, friendly and done with a smile!"

Cons:

• "Employee took payment then pointed in general direction of food and tables. No further contact with anyone."
• "The member of staff that served the meat was very rude and needs to smile instead of grimace at customers."
• "Very slow with every aspect of service even when not busy at all."
• "Couldn't find a member of staff until we were leaving after spending over 30.00."
• "No staff to serve as waitress was trying to run restaurant and bar, people waiting at door for ages."
• "Had to go and find a waitress in the end."
• "It was almost impossible to arrange to get the bill, and once we hadn't managed to get it, it was impossible to get anyone to take our payment."

Food Quality

Pros:

• "The staff were lovely and overall the food was the best quality Toby Carvery I’ve had."
• "The beef, turkey and veg was as decent as you would expect from a chain carvery and the pudding was great!"
• "The food was beautiful as ever."
• "Good carvery for the price!"
• "The food is always hot and fresh, good portion sizes and you can go back for seconds."
• "The food was excellent and piping hot."
• "Carvery was very nice, food wasn't dry like some places, very tasty."

Cons:

• "Pigs in blanket were a bit of a let down."
• "The deck was empty, no mash, Yorkshire puddings were soggy and like pancakes, gravy was like water."
• "The Yorkshire pudding was flat and soggy like a sponge, the gravy was thin and tasteless, the mash potatoes were tasteless and lumpy."
• "Vegetables were poor. Mac and cheese was burnt. Stuffing was dry."
• "The Yorkshire puddings were like cardboard, the pigs in blankets were anaemic."
• "Not the best Sunday lunch, beef and gammon ham was very fatty and roast potatoes were just cooked but still had a slightly uncooked feel when cut."
• "The food tasted like school food, it had no taste!"